Technical Systems Support Analyst at The Hiring Group, LLC

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

65000.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Systems Analysis, Platform Support, Problem-Solving, Attention to Detail, Zendesk, E-Commerce, SaaS, CRMs, POS Platforms, Documentation, Collaboration, Testing, Launching, User Engagement, Retail

Industry

Staffing and Recruiting

Description

Our client is seeking a Technical Systems Support Analyst to help keep their in-location technology running smoothly. This is a direct hire position with our client. This role sits at the intersection of technology, operations, and customer support. You’ll be responsible for resolving complex system issues, improving how platforms work together, and ensuring franchise partners and end users have a reliable, frustration-free experience. Salary: $55,000 to $65,000 per year (based on experience) Benefits: Medical, Dental, and Vision Insurance 401(k) PTO Short Term Disability and Long Term Disability Schedule: Hybrid schedule - 4 Days in Office and 1 Day Remote Work hours - 8am to 5pm What You Will Be Responsible For Acting as the primary technical expert for in-location technology platforms Troubleshooting system issues for Members and Franchises Supporting software used for scheduling, reporting, member engagement, and retail Identifying repeat problems and helping design long-term system fixes Documenting solutions, workflows, and best practices for internal teams Collaborating with vendors and internal stakeholders to improve system performance Assisting with testing, launching, and supporting new technology tools What We’re Looking For 2–4 years of experience in technical support, systems analysis, or platform support mainly Level 1 and Level 2 Experience working with business systems such as CRMs, POS platforms, or SaaS tools Experience with Zendesk or comparable help desk ticketing system Previous experience with e-commerce platforms such as Shopify a plus Strong problem-solving skills and attention to detail Ability to explain technical issues in a clear, user-friendly way Comfort working in a ticket-based or service desk environment Highly organized and process-driven mindset Apply Now This position plays a key role in keeping franchise locations running efficiently. Your work will directly impact daily operations, member satisfaction, and the success of franchise partners across the system. If you have Technical Systems Support experience, we’d love to talk.

Responsibilities

The Technical Systems Support Analyst will act as the primary technical expert for in-location technology platforms and troubleshoot system issues for members and franchises. They will also document solutions and collaborate with vendors to improve system performance.