Technical Systems Support at Fairview Cyber

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Performance Management, Network Security, Troubleshooting, System Updates, Patch Management, Hardware Configuration, Software Configuration, Monitoring Tools, Ticketing System, User Training, Disaster Recovery, Backup Solutions, VPNs, Firewall Management, Cyber Security, SQL

Industry

Financial Services

Description

Description The Technical Systems Support position will play a vital role in maintaining our IT infrastructure while providing outstanding support to our users. You will manage system performance, ensure network security, and respond to internal user technical issues. This will help to create a seamless technology experience for ViewPoint Partners. Job Responsibilities Maintaining and optimizing computer networks and systems including software, servers, VPNs, workstations, and other physical hardware. Implement and manage security protocols, backups, and disaster recovery solutions. Perform regular system updates and patches on endpoints and servers. Troubleshoot and resolve hardware and software issues. Fixing software and hardware configuration issues for users on-demand or from inspection of the systems. Utilize monitoring tools/software to improve network performance for computer systems and the overall network. Communicating networking issues to other employees and management. Serve as a point of contact for elevated technical support requests, via phone, chat or email Respond to requests for technical assistance in person Provide timely and effective elevated assistance for hardware, software, and network-related issues. Document issues and resolutions in an internal ticketing system for future review. Train users to use company software and use hardware best practices. Requirements Bachelor's Degree or proven experience in administration within a corporate environment and proven help desk support experience. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Must possess an intrinsic drive to excel coupled with holding values in line with ViewPoint Partners principles. Ability to lead projects assigned to deadlines, while maintaining strong team orientation Ability to think ahead, plan and manage time efficiently. Preferred Skills: Experience with cloud services Knowledge of virtualization technologies IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert, CCNA) are a plus. Working knowledge of: SQL System Administration, Windows,Microsoft Office (all related software), network administration, backup solutions, replication, firewall management, general cyber security

Responsibilities

The role involves maintaining and optimizing IT infrastructure, including networks, software, servers, and hardware, while implementing security protocols, backups, and disaster recovery solutions. Responsibilities also include troubleshooting user issues, utilizing monitoring tools, and documenting resolutions in a ticketing system.