Technical T24 Support at Temenos

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

T24 Transact, Incident management, Root cause analysis, SQL, Scripting, Application support, Banking software, API, Data extraction, Technical support, Cloud environment, Product knowledge transfer, Stakeholder communication, Deployment support, Financial reporting

Industry

Software Development

Description

ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. VALUES Care about transforming the Banking landscape. Commit to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos. Challenge yourself to be ambitious and achieve your individual as well as the company targets. Roles & Responsibilities Advanced Incident Management & Resolution: Serve as a Subject Matter Expert (SME) in end-to-end resolution of client issues, managing support tickets from initial query through successful fix deployment. Lead the resolution of high-priority Sev1/critical escalations. Conduct Root Cause Analysis (RCA) for complex live client issues, focusing on permanent fixes rather than temporary workarounds. Technical Solution Development & Deployment: Design and deliver automated correction packages to accelerate deployment and resolution cycles. Assist the deployment team with technical clarifications and support during fix/correction rollouts in UAT and Production environments. Execute and support critical or complex deployments in UAT and Production, often requiring off-hours engagement. Client & Stakeholder Communication: Act as a Single Point of Contact (SPOC) for critical client escalations, providing timely status updates and engaging directly with clients for clarification or detailed product explanations. Coordinate regularly with ODM/SDM (Operations/Service Delivery Managers) to provide status updates and participate in client calls. Product Expertise & Knowledge Transfer: Collaborate with L1 Product Development to clarify fixes, help replicate issues, and provide core fix suggestions. Provide Product Knowledge Transfer (KT) and training to new hires and internal teams (e.g., CCC) to enhance overall product expertise. Customization & Reporting: Develop and implement alternate product logic/customizations as needed to resolve pressing client or bank-specific requirements. Handle data extraction and assist banks in customizing and generating essential regulatory or annual reports. Required Skills & Qualifications Proven experience in Technical Support and Application Support(Transact, Payments, FCM, TDH, DES, Wealth), for enterprise software, preferably in a cloud environment. T24 – Transact (AA, Payments, Accounting, Reporting, Private Banking, Core, Financial & Retail, Delivery, API ) Strong analytical and Root Cause Analysis (RCA) skills. Minimum 2 years to 15+ years of experience in core Banking/Payments/T24. Proficiency in data extraction and a background in writing/customizing business logic (e.g., Corrections, SQL, scripting, or product-specific configuration). Exceptional collaboration, communication, and client management skills. Ability to work flexible hours for critical deployments and major incident support. SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leaves: 2 weeks of paid leave each year for study or personal development Please make sure to read our Recruitment Privacy Policy Our values are simply described as the 4 C's - Care, Collaborate, Challenge and Commit! Temenos is the world’s leading platform for composable banking, serving clients in 150 countries by helping them build new banking services and state-of-the-art customer experiences. Top performing banks using Temenos software achieve cost-income ratios almost half the industry average and returns on equity 2X the industry average. Their IT spend on growth and innovation is also 2X the industry average. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

Responsibilities

Serve as a subject matter expert for end-to-end resolution of critical client incidents and lead root cause analysis. Develop automated correction packages and provide technical support during deployment cycles in UAT and production environments.