We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.
We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
The ENWL team has an opportunity for a Technical Team Lead in Preston.

WHO WE ARE LOOKING FOR

To apply for this Technical Team Lead role, it would be desirable to have previous experience working in the network utilities or construction industry, and previous experience in contractor liaison.

• Previous experience working in a customer service environment
• Previous experience working in a commercial project planning role
• Previous experience leading a team
• Demonstrate a strong commercial understanding.
• Proficient in the use of MS Office, including Excel
• Are highly organised with the ability to prioritise your own workload.
• Have the proven ability to achieve deadlines to meet individual and team set targets whilst meeting the demands of different stakeholders and contractors.
• Be self-driven with the ability to work under pressure to meet relevant business/regulatory targets.
• Understand the construction industry and the role Electricity Northwest undertakes.
• Educated to GCSE’s Maths and English A* - C level

Key responsibilities of the role -

• Control and monitor DLO and Delivery Partner resource, review and oversee scheduling of all works whilst maximising productivity of all available resource.
• Drive excellent customer service for internal and external customers, identifying potential risks / complaints and put mitigation in place to ensure the job runs smoothly.
• Ensure projects are programmed in a timely manner, supporting client SLA’s and financial targets.
• To operate a visible and efficient programme of works.
• Review project outputs for commercial and financial capture and ensure accuracy and quality of the data for monthly reporting and billing.
• Prioritise your team’s workload and keep all relevant parties up to date on the programmes of work.
• Liaise on project outputs and provide progress reporting to the programme, finance and operations managers, on a structured and ad-hoc basis.
• Keep all IT systems updated in line with GDPR and customer specifications.
• Understand work orders and construction plans for issue to In-house teams, Delivery Partners, and Contractors in accordance with Electricity Northwest policy and codes of practice.
• Obtain regular updates and communicate to the customer, ENWS Leadership Team and Delivery Partners.
• Manage the As-laid drawings are processed on all projects, checking drawings for quality and accuracy in a timely manner.
• Be able to have knowledge and understand LV network drawings and construction plans.
• Build strong relationships with customers and Delivery Partners maintaining the company reputation on CSAT scoring.
• Respond to customer enquiries and complaints, providing technical advice to customers on specific and general aspects of the project.
• Provide process guidance to office colleagues on queries over complex LV workstreams.
• Contribute to the achievement of a zero-accident culture through producing health and safety reports as required, and by safely planning in jointing works.
• Provide regular progress updates to customers and take ownership of customer concerns and any related complaints as required.
• To be visible in the office, providing support and engagement with your direct team of up to 10 employees, and the wider office team
• Build a strong team climate where colleagues are aware of the impact their behaviours and actions have on others particularly with regards to customers

To apply for this Technical Team Lead role, it would be desirable to have previous experience working in the network utilities or construction industry, and previous experience in contractor liaison.

• Previous experience working in a customer service environment
• Previous experience working in a commercial project planning role
• Previous experience leading a team
• Demonstrate a strong commercial understanding.
• Proficient in the use of MS Office, including Excel
• Are highly organised with the ability to prioritise your own workload.
• Have the proven ability to achieve deadlines to meet individual and team set targets whilst meeting the demands of different stakeholders and contractors.
• Be self-driven with the ability to work under pressure to meet relevant business/regulatory targets.
• Understand the construction industry and the role Electricity Northwest undertakes.
• Educated to GCSE’s Maths and English A* - C leve