• Work with a leading global brand in the business imaging products space
• Competitive package includes, laptop, phone & tools

ABOUT US

Canon is the world’s leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

ABOUT THE ROLE

The role requires leading a field service team to successfully achieve productivity targets whilst ensuring optimum product and skills coverage. It also involves managing the resource planning of a field service team to ensure optimum customer satisfaction and retention.
This is a South Australia based reporting to the Manager – Service Performance.

SCOPE OF ROLE

• Review performance and development of employees, including field-based coaching through regular field accompaniments.
• Effectively manage performance through monitoring, implementing and improving results both at team and individual level.
• Take ownership and responsibility where required within the escalation process to achieve a resolution.
• Provide in-field technical support to field technicians and dealers as required.
• Manage branch performance against customer satisfaction targets.
• Ensuring self and team members understand and are working to the Company’s Health & Safety, Quality Management and performance standards.
• Provide assistance and information to branch employees on hardware, software and operational aspects of Services & Support products.
• Travel to regional and/or remote locations on an ad hoc basis.

The role also involves:

• Compliance on an ongoing basis to varied and dynamic Drug and Alcohol policies and/or procedure of Canon customers and clients
• Compliance and ongoing adaptation to varied and dynamic HSE, induction and compliance policies and/or procedures of Canon customers and clients