Technical Trainer (Clark) | Onsite at Tasq Staffing Solutions, Inc.

Angeles, Central Luzon, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Needs Analysis, Curriculum Design, Course Delivery, Content Development, People Management, Conflict Management, Technical Support, Customer Service, Analytical Ability, High Impact Communication, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Research Methodology, Stakeholder Management, Cross-cultural Communication

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Clark, Pampanga) Shift: Shifting Schedules General Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately. Ability to extend follow- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies. 3. Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 6. Partnering: Ability to work closely with various functions and stakeholders Ability to work closely with client teams – effective cross-cultural communication 7. People Management: Building and leading cross-cultural teams Conflict management 8. Planning, Organizing and Administrative Skills: Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report, Scheduling, CS Domain, Reports, Coordination with TIG/Facilities Ability to schedule trainings while optimizing the resources available Ensures training plan and delivery is executed in a timely manner Able to increase efficiencies within processes and the team Required Skills: 1. Tech Domain: Training experience in effective communication, customer service, technical support, and culture 2. Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively 3. High Impact Communication: Excellent oral and written communication skills Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service – Lead by Example 4. Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues Arrives at multiple solutions /alternatives, keeping in mind the various stake holders 5. Profile Screening Criteria / Checks: Screening according to skills defined above – At least 3 years of training experience in soft skills and customer service. Other Key Requirements: Graduate of any 4-year course. At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry. With background or knowledge in Tech Support or Service Desk Strong preference to product training Excellent oral and written communication. Amenable to work in shifting schedules in Clark. Amenable to work onsite Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free. Inside the Central Business District area. Great place to work certified.

Responsibilities

The role involves conducting training needs analysis, designing curricula, and delivering technical and soft skills training. It also requires managing people, coordinating administrative reports, and partnering with stakeholders to improve performance.