Technical Training Advisor - Express Scripts - Hybrid at The Cigna Group

Normandy, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

138100.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Training Development, Organizational Development, E-Learning Design, Communication Skills, Analytical Skills, Team Player, Problem Solving, Attention to Detail, Creative Thinking, Microsoft Office, Listening Skills, Content Development, Stakeholder Engagement, Systems Knowledge, Flexibility

Industry

Hospitals and Health Care

Description

The job profile for this position is Technical Training Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Technical Training Advisor works collaboratively with internal business partners and external clients to assess needs, coordinate, design, develop, deliver, and facilitate interactive learning solutions through a variety of mediums in support of the overall strategy and goals of the Technical Training Team. Learning interactions will focus on competencies such as systems navigation, technical capabilities and high-level interpretation of system data. This position plays a key role in project managing, developing, deploying and supporting strategic training initiatives and product enhancements throughout multiple organizations, including Sales, Sales Enablement, Account Management and client audience groups. This position works with a variety of stakeholders, including internal/external leadership to understand needs, develop appropriate learning initiatives, drive learning strategies and report results to key stakeholders. Scope of Job •Use multiple tools and methodologies to produce user content for a variety of audiences. •Lead cross-functional business areas on large-scale projects in the development of end-user training assets that accurately and effectively reflects the system/process. •Project manage the production of and alignment between controlled documentation, training and communication on large system implementations. •Support the quality review process, providing input into the coaching and calibration of learning resources. • Build and maintain effective partnerships with internal business partners and external clients through needs assessments and discussions to proactively identify issues that impact systems training needs from both a competency and knowledge base. Requirements •High school diploma or equivalent required. •Bachelor's degree in Organizational Development, Training, Business Administration or related field preferred. •Master’s degree in Organization Development, Instructional Design or related field a plus. •Minimum of five plus years of Training & Organization Development required. •Systems Knowledge (Benefit Explorer, CSP, Evernorth Control Center, Trend Central) preferred but not required. •E-learning design and authoring tools (Articulate Storyline, Camtasia) preferred but not required. •Excellent verbal, written, organizational, and analytical skills required. • Excellent Project management experience required. • Advanced interviewing and listening skills to gather necessary content from multiple resources a plus. •Team player, able to thrive in a fast-paced, competitive environment and willing to contribute when help is needed outside of primary job responsibilities preferred. •Excellent communication skills, curiosity and attention to detail are required. •Ability to learn quickly, solve problems and make decisions with minimal supervision required. •Organized and flexible with the ability to prioritize and work under time constraints and meet project deadlines. •Creative thinker with innovative spirit. Ability to look for new and better ways to develop content/ perform tasks. Effectively execute on new methods, when appropriate. •Advanced knowledge of Microsoft Office – Excel, Outlook, Power Point, Word and Webex platform required. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 82,900 - 138,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

The Technical Training Advisor collaborates with internal and external partners to assess training needs and develop interactive learning solutions. This role involves project management and supporting strategic training initiatives across various organizations.