Technical Training Advisor, Sales & Account Management - Evernorth - Hybrid at The Cigna Group

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Instructional Design, Learning Technology, Adult Education, Sales Enablement, Behavior Change, Learner Experience Design, Collaboration, Analytical Thinking, Innovation, Digital Learning, Performance Consulting, Storytelling, Simulations, Design Excellence, Learning Strategy Translation, Continuous Improvement

Industry

Hospitals and Health Care

Description

The job profile for this position is Technical Training Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Position Summary The Instructional Designer, Sales & Account Management Learning Experience plays a pivotal role in designing high-impact learning programs that elevate sales and account management capability across the enterprise. This role translates business strategies and performance needs into engaging, experiential learning solutions that build knowledge, skills, and confidence in client-facing teams. Working closely with subject matter experts, Learning & Development (L&D) content developers, and business stakeholders, this individual designs learning that is performance-driven, visually cohesive, and aligned to the team’s “Teach–Demo–Do” methodology and learning experience standards. Key Responsibilities Learning Experience Design Design end-to-end learning solutions (instructor-led, virtual, digital, and blended) that strengthen selling, relationship management, and client engagement capabilities. Apply adult learning theory, performance consulting, and learner experience design principles to ensure programs deliver measurable impact. Develop design blueprints, storyboards, and facilitator/participant guides that are clear, scalable, and visually aligned with brand standards. Integrate storytelling, simulations, and real-world application into learning design to drive retention and behavior change. Collaboration & Partnering Partner with the Sr. Manager, Curriculum Design & Experience to translate enterprise learning strategies into tangible design deliverables that meet quality and consistency standards. Collaborate with Content Developers to bring design concepts to life through engaging digital learning assets. Work closely with SMEs, Training & Readiness Leads, and Change Management to ensure programs align to evolving business priorities and tool adoption efforts (e.g., Allego, Salesforce integration). Coordinate with the Training Operations team to ensure design documentation meets controlled documentation standards and version control processes. Continuous Improvement Leverage learner feedback and performance metrics to iterate and enhance design approaches and materials. Explore emerging learning trends, technologies, and modalities to evolve the team’s learning experience strategy. Contribute to the continuous evolution of learning templates, toolkits, and design frameworks that support consistent learner experiences across programs. Qualifications Bachelor’s degree in Instructional Design, Learning Technology, Adult Education, or related field. 5+ years of instructional design experience (corporate or sales learning preferred). Demonstrated expertise in designing blended and digital learning programs that achieve measurable performance outcomes. Strong understanding of adult learning, behavior change, and learner experience design principles. Proficiency in instructional design software (Articulate, Camtasia, Vyond, etc.) and LMS/LXP platforms (Allego, Workday Learning, or equivalent). Experience supporting sales enablement, customer-facing, or commercial teams strongly preferred. Core Competencies Learning Strategy Translation: Converts business and performance goals into impactful design outcomes. Design Excellence: Crafts intuitive, experiential, and modern learning programs that reflect brand and learner needs. Collaboration: Works fluidly with developers, SMEs, and operational partners to create cohesive learning journeys. Analytical Thinking: Connects learning design decisions to performance data and business impact. Innovation: Continuously explores creative formats and technologies to elevate the learning experience. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

The Technical Training Advisor designs high-impact learning programs for sales and account management, translating business strategies into engaging learning solutions. This role involves collaboration with subject matter experts and stakeholders to create performance-driven learning experiences.