Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Technical Training and Knowledge Manager
Location: Hampton, NJ (Hybrid)

ABOUT US

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

REQUIREMENTS:

• Bachelor’s Degree in a technical field or equivalent experience.
• 5–8 years in technical training or support within a mechanical/electromechanical industry.

Proficiency in

• Articulate Rise and Storyline
• Adobe Creative Suite (Premiere, Photoshop, etc.)
• Microsoft Office Suite
• Video editing and production tools

Experience with

• Zoom/YouTube/Vimeo streaming platforms
• Managing knowledge bases or LMS platforms
• Survey analysis and reporting
• Strong understanding of adult learning theory, blended learning, and virtual instruction.
• Managing or contributing to media asset libraries, voiceover scripts, and branding alignment across training formats.
• Demonstrated ability to take technical content and turn it into polished, audience-ready multimedia training.
• Hands-on experience producing training content using Adobe Creative Cloud (Premiere Pro, After Effects, Illustrator, Photoshop).

Knowledge Management

• Contribute to an intuitive, user-friendly knowledge environment to reduce staff overhead and improve content discoverability.
• Regularly update knowledge base articles, support documentation, and troubleshooting guides with input from Product Support Engineers

Instructional Design & Content Development

• Design, build, and maintain high-impact training content including eLearning modules using Articulate Rise and Storyline, presentations, job aids, and videos.
• Apply sound instructional design principles for blended learning approaches (live, virtual, self-paced).

Knowledge Management

• Contribute to an intuitive, user-friendly knowledge environment to reduce staff overhead and improve content discoverability.
• Regularly update knowledge base articles, support documentation, and troubleshooting guides with input from Product Support Engineers.

Training Delivery & Virtual Events

• Deliver training live (in-person and virtual) and asynchronously.
• Host and manage livestream training sessions via Zoom, Vimeo, or YouTube, ensuring quality and engagement.
• Lead or support event logistics, including feedback collection, prize giveaways, and promotional follow-ups.

Collaboration & Product Support

• Participate in New Product Development to prepare aftermarket training and support materials.
• Collaborate with product teams to identify key training needs and gather insights.
• Provide technical product support as needed, including hands-on work and field training.