Technical Training Lead at mSupply

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Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Appliance Repair, Technical Training, Instructional Design, Troubleshooting, Content Creation, Public Speaking, Time Management, Microsoft Office Suite, Virtual Training Platforms, Technical Documentation

Industry

Manufacturing

Description

About mSupply mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. The Technical Training Lead will lead the creation and delivery of high-impact, technician-focused training programs. This role is critical in shaping how servicers across the country learn, grow, and stay up to date on appliance repair techniques. This role will be responsible for developing technical content, traveling to mSupply locations nationwide to work directly with technicians in hands-on environments, as well as supporting MSA’s virtual training platform through content production, documentation procurement, and technical support. Job Duties & Responsibilities * Designs and develops appliance repair training content aligned with real-world technician needs. * Conducts hands-on, in-person training at mSupply branches and partner sites across the U.S. and Canada. * Creates digital training assets, including instructional videos, repair guides, and documentation. * Collaborates with internal teams to source accurate and current technical resources. * Provides expert troubleshooting support to MSA members and virtual learners. * Supports the management and improvement of the virtual training platform for clarity, engagement, and accessibility. * Represents MSA's training mission in the field, building trust with technicians and service organizations. * Evaluates training effectiveness and incorporates feedback to continuously improve content and delivery. * Travels and participates in training sessions as needed. * Performs additional duties as assigned, with flexibility to adapt to evolving organizational needs and responsibilities. Qualifications * Over 5 years of experience in appliance repair, technical support, or training. * Strong instructional skills with the ability to clearly explain complex technical concepts. * Hands-on experience with a wide range of appliance brands and models. * Skilled in creating engaging technical content using PowerPoint and related tools. * Highly organized with strong time management abilities. * Willing and able to travel extensively throughout the U.S. and Canada. * Holds a valid driver’s license and can lift and move heavy equipment as needed. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * Experienced in using office technology, including computers, scanners, phone systems, and virtual meeting platforms. Physical Demands & Work Environment This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including: * Bending, lifting, and carrying materials up to 50 lbs, along with intermittent standing and walking throughout an 8-hour shift. * Prolonged periods of sitting (up to 8 hours) and continuous use of fingers, hands, and arms for computer and office tasks. * Frequent operation of office equipment such as computers, phones, and scanners for up to 8 hours per day. * Regular verbal communication through phone and in-person interactions, averaging up to 6 hours daily. What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: * Medical, dental, vision, and prescription coverage effective immediately * 401(k) plan with company contributions * Life insurance and short- and long-term disability coverage * HSA/FSA options and an Employee Assistance Program (EAP) * Paid time off, including vacation, holidays, and personal days * Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

Responsibilities

Lead the creation and delivery of technician-focused training programs through both hands-on in-person sessions and virtual content. Develop technical repair guides, instructional videos, and provide expert troubleshooting support to learners.