Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for an experienced Technical Writer to fill an onsite contract position in Birmingham, Alabama.

POSITION OVERVIEW

As part of the Data Analytics team, the Communication and Documentation Specialist serves a multifunctional role focused on internal communications and technical documentation and supports existing internal communications and documentation team.

REQUIRED QUALIFICATIONS

• 1-3 years of experience in technical writing (specifically in end-user product documentation) or a related field
• 1-3 years of experience creating engaging written communication
• Superior understanding of language and grammar principles (APA and MLA)
• Familiarity with data analytics, Power BI, and application development concepts
• Excellent time management, organizational, and problem-solving skills
• Strong interpersonal and communication skills, with the ability to build relationships and work effectively across all levels of the organization
• Proficiency in Microsoft Office Suite, specifically PowerPoint and SharePoint

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Technical Communications, Computer Science, Journalism, or a related field
• Familiarity with standard UX/UI principles
• Experience with video editing software, including Camtasia, Premiere Pro, and After Effects

• Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
• Maintain and update existing articles and knowledge base ahead of fix version releases.
• Support the development of compelling PowerPoint presentations and video content for various audiences that showcase new applications, features, and benefits.
• Research and synthesize user feedback to improve overall content performance.
• Draft clear and effective emails and newsletters to communicate updates, changes, or announcements related to technical projects.
• Support SharePoint site maintenance and content development, ensuring accuracy and clarity.
• Compose technical concepts into succinct one-pagers for executive leadership.