Technical Writer (6400) at MetroStar

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

170000.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Documentation, SOP Development, Runbooks, Operational Guides, Architecture Diagrams, Workflows, Technical Dependencies, Version Control, Jira, Confluence, ServiceNow, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Cybersecurity

Industry

Software Development

Description

As Technical Writer, you’ll support mission-critical communications and network operations by producing clear, accurate documentation for complex technical environments, with the goal of making an impact across the federal government. Our engineering and network operations team is responsible for designing, operating, and securing critical systems that enable mission execution, and you’ll transform operational knowledge into actionable artifacts that drive secure execution, accelerate onboarding, and ensure continuity of operations across the enterprise. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: Partner directly with Network Engineers and technical SMEs to document systems and processes Develop and maintain SOPs, runbooks, and operational guides Capture architecture diagrams, workflows, and technical dependencies Support transition-in documentation and knowledge transfer efforts Ensure documentation aligns with security, operational, and customer expectations Maintain version control and documentation repositories Proactively identify documentation gaps that impact mission readiness What you’ll need to succeed: Active Top Secret security clearance with SCI eligibility required. 3+ years of experience producing technical documentation in support of IT, cybersecurity, engineering, or systems integration programs. Bachelor’s degree in English, Technical Communication, Information Systems, Computer Science, Engineering, or a related field is preferred. Relevant experience may substitute for education requirements. Demonstrated ability to develop clear, accurate, and well-structured technical documentation, including system documentation, runbooks, as-built documentation, operational guides, standard operating procedures, and technical manuals. Hands-on experience working directly with engineers, cybersecurity staff, system administrators, and program stakeholders to gather technical information and translate it into consumable documentation. Proven experience documenting complex technical systems, architectures, processes, or workflows in regulated or mission-critical environments. Hands-on experience authoring and maintaining controlled documentation on Government networks. Direct experience using Jira to track documentation tasks and coordinate with technical teams. Hands-on experience authoring and maintaining documentation in Confluence, including structured knowledge bases and controlled documentation spaces. Experience supporting documentation workflows within ServiceNow. Strong proficiency with Microsoft Word, PowerPoint, Excel, and document version control. Ability to contribute immediately with minimal ramp-up in a mission-critical operational environment. SALARY RANGE: $142,000 - $170,000 The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experience The specific responsibilities of the role and organizational needs Internal equity and alignment with current team compensation This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: Performance-based bonuses Company-paid training and/or certifications Referral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/ Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits: All full-time employees are eligible to participate in our benefits programs: Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off (PTO) and holidays Parental Leave and dependent care Flexible work arrangements Professional development opportunities Employee assistance and wellness programs Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here.

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Responsibilities

The Technical Writer will partner with Network Engineers and technical SMEs to document systems and processes, develop and maintain SOPs, and ensure documentation aligns with security and operational expectations. They will also capture architecture diagrams and proactively identify documentation gaps impacting mission readiness.