ABOUT BREVILLE

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they’d thought possible in their own home and ultimately allowing them to “Master Every Moment”.

ABOUT THE ROLE

We are seeking an experienced Technical Writer Assistant

KEY RESPONSIBILITIES INCLUDE:

• Technical Support
  o Create, Review and Issue of technical documents, spare parts manual and service instructions.
  o New product evaluation with focus on spare parts, quality, repair and user functionalities
  o Review of existing spare parts in relation to names, substitute part numbers, descriptions, inventory and updating information as required in relevant databases, PIM, Salesforce and D365
  o Act on information provided by the engineers and suppliers such as Product Change Notices
  o Ensure accurate and updated information received of BOM, Circuit diagrams, exploded view and images of products and parts. Noting different voltages, parts similarity and substitutes.
  o Publish and issue of technical documents as required with images representing serviceability, functional use and product breakdowns

o Outline fault and troubleshooting for support teams

• Establish and maintain effective relationships with internal, external partners including quality, engineering team and 3PL warehouses Globally
• Demonstrate consistent ability to meet and drive higher performance expectations (increased KPIs and SLA’s).
• Regular, consistent and punctual attendance. Must be able to work to a variable schedule as per Global business requirements.
• Drive actions to continually improve consumer experience with new and innovative ideas and process improvements.
• Maintain awareness of compliance and safety policies for a safe working environment