Technical Writer – Enterprise Software Products at CrashPlan

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Enterprise Software, Data Resiliency, Ransomware Defense, Data Security, Communication Skills, Product Management, Engineering, Quality Assurance, Customer Success, Zendesk, Knowledge Base Platforms, Content Quality, Style Guides, Adaptability

Industry

Data Security Software Products

Description

Who We Are: CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption. What You Will Be Doing: We are looking for an experienced Technical Writer to create high-quality documentation for our enterprise software products and solutions focused on data resiliency, ransomware defense, and data security. This role requires strong technical understanding, excellent communication skills, and the ability to work in a fast-paced startup environment with quick turnaround times. Day in the Life: Create, edit, and maintain clear, accurate, and user-friendly documentation for enterprise software products (user guides, admin guides, release notes, technical blogs, FAQs, etc.) Collaborate closely with Product Management, Engineering, QA, and Customer Success teams, including remote teams Translate complex technical concepts into easy-to-understand content for technical and semi-technical audiences Ensure documentation stays current with frequent product updates and releases Maintain consistency in tone, style, and terminology across all documentation Meet tight deadlines and adapt quickly to changing priorities Who You Are: Required Qualifications: 5-7+ years of experience as a Technical Writer, preferably in enterprise software and/or cybersecurity/data protection domains Excellent command of the English language (written and spoken) Strong ability to understand and document complex software systems Proven experience working cross-functionally with globally distributed/remote teams Strong attention to detail and commitment to content quality Ability to work independently with minimal supervision Hands-on experience with Zendesk or similar knowledge base platforms Work Environment & Expectations Based in Bangalore, working from the HSR Layout office Willingness to work alternate Saturdays Comfortable with dynamic workloads and flexible work hours, typical of a startup environment Speed, adaptability, and quick turnaround are essential CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.

Responsibilities

The role involves creating, editing, and maintaining clear documentation such as user guides, admin guides, and release notes for enterprise software products focused on data resiliency and security. This requires close collaboration with Product Management, Engineering, QA, and Customer Success teams to translate complex technical concepts for various audiences.