About Us
Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.
Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.
Glen Dimplex Americas is a division of the Glen Dimplex Group - the world’s largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.
The Opportunity
Engineering - Technical Writer, Global Flame
Reporting to and under the general direction of the Director of Engineering, Global Flame, the Technical Writer, Global Flame is responsible for the development and maintenance of internal and customer-facing documentation. In this role, you will develop owner’s manuals and service manuals for consumer-packaged goods to communicate product functionality to a variety of audiences for our global product portfolio. You will be encouraged to be creative and innovative with the goal of creating a positive user experience. You will also support in the documentation of internal processes for the Engineering department.

• Create and maintain user manuals and service manuals
• Ensure documentation meets regulatory requirements
• Working with third-party translations
• Document organizational processes for Engineering
• Support Customer Service with technical inquiries
• Support Marketing to ensure accurate descriptions of products
• Communicate with team members and other stakeholders to gather required information
• Be an effective technical resource center for the business
• Support engineering department in other administrative duties
• Support technical video, digital asset creation