HunaTek is hiring a Technical Writer to support an existing contract with the Small Business Administration (SBA), Office of the Chief Information Officer (OCIO), providing professional services support to accomplish key mission objects such as 1) end-to-end technical requirements management for enterprise IT services, 2) IT Strategy, Policy and Governance Support, 3) Development and Implementation Support, and 4) Operations and Maintenance Support.

The Technical Writer will be responsible for the following:

• Develop, write, and edit technical documents including Standard Operating Procedures (SOPs), product information sheets, proposals, and other related documents.
• Projects may include integration onboarding guides, user guides, API docs, troubleshooting guides, reference docs, and detection strategy guides
• Create, review, publish, and maintain Knowledge Articles (KAs) required to support new and existing services
• Ensure all KAs are updated appropriately as changes to end-user services occur, including application version updates, changes to user experience, etc.
• Participate in project initiatives and provide input into the scope of the project ensuring required KAs are created to support a seamless transition from project state to production.
• Review scientific literature and data to authenticate documented manufacturing specifications.
• Liaise with internal stakeholders including scientific, production, operations, and customer service staff to address customer needs.
• Integrate various sources of information into a uniform style and language for compliance.
• Aid in determining product specifications by comprehending what makes up a good experience and if the correct controls are used and the specifications make sense.
• Audit, review, and edit existing documentation.
• Work with initiators to rewrite, clarify or reconstruct procedures, specifications, and forms.
• Adhere to the scope and timeline of new documentation projects. Coordinate project plans, determine resources, and provide guidance to associate and technical writers.
• Ensure all documentation meets organizational process and aligns with ISO certification standards.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree and 5 or more years’ experience or equivalent experience.
• Experience in standard laboratory techniques, data analysis and interpretation of results required.
• Experience writing developer-facing documentation for a technical product, preferably enterprise; experience documenting APIs is a plus.
• Experience organizing and structuring content effectively, considering both the user personas and the overall documentation strategy.
• Experience publishing 508-compliant technical documentation

ABOUT US:

At HunaTek, we build teams of people from all backgrounds with varying levels of experience, knowing firsthand that diversity of thought will strengthen our ability to deliver for our customers. We work hand in hand with Federal civilian and military staff, pulling together to further the interests of our nation and home and abroad.
Whenever possible, we provide opportunities for our employees to learn new skills, obtain certifications, attend industry events, and have some fun together.

• Develop, write, and edit technical documents including Standard Operating Procedures (SOPs), product information sheets, proposals, and other related documents.
• Projects may include integration onboarding guides, user guides, API docs, troubleshooting guides, reference docs, and detection strategy guides
• Create, review, publish, and maintain Knowledge Articles (KAs) required to support new and existing services
• Ensure all KAs are updated appropriately as changes to end-user services occur, including application version updates, changes to user experience, etc.
• Participate in project initiatives and provide input into the scope of the project ensuring required KAs are created to support a seamless transition from project state to production.
• Review scientific literature and data to authenticate documented manufacturing specifications.
• Liaise with internal stakeholders including scientific, production, operations, and customer service staff to address customer needs.
• Integrate various sources of information into a uniform style and language for compliance.
• Aid in determining product specifications by comprehending what makes up a good experience and if the correct controls are used and the specifications make sense.
• Audit, review, and edit existing documentation.
• Work with initiators to rewrite, clarify or reconstruct procedures, specifications, and forms.
• Adhere to the scope and timeline of new documentation projects. Coordinate project plans, determine resources, and provide guidance to associate and technical writers.
• Ensure all documentation meets organizational process and aligns with ISO certification standards