TECHNICAL WRITER (HYBRID)

Are you passionate about turning complex ideas into clear, engaging content? Do you love exploring new technologies and crafting reliable documentation that speaks to both technical and non-technical audiences?
If so, Survalent has an exciting opportunity for you! We’re on the lookout for a Technical Writer to join our dynamic team at the forefront of software solutions for the energy and utilities industry. In this role, you’ll develop, enrich, and maintain high-quality documentation for our internal and external users. Join our expert team and seize this great opportunity to grow and learn!

ABOUT US:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

SURVALENT VALUES A DIVERSE WORKPLACE AND STRONGLY ENCOURAGES WOMEN, PEOPLE OF ALL RACES, COLOR, CREED, ANCESTRY, ETHNIC ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, AGE, RELIGION, NATIONAL ORIGIN, CITIZENSHIP STATUS, DISABILITY, MARITAL STATUS, FAMILY STATUS, AND THOSE WITH DISABILITIES TO APPLY. SURVALENT IS AN EQUAL OPPORTUNITY EMPLOYER. WE ARE COMMITTED TO PROVIDING ACCOMMODATION FOR PERSONS WITH DISABILITIES. IF YOU REQUIRE ACCOMMODATION, WE WILL WORK WITH YOU TO MEET YOUR NEEDS.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted

• Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
• Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
• Determine and apply appropriate levels of writing and editorial approaches to project materials
• Facilitate the prioritization and ensure timely delivery of high-quality materials.
• Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
• Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
• Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
• Gather technical information and ensure documentation is accurate, complete, and easy to understand.
• Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
• Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
• Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
• Other duties as assigned