We are looking for an Intermediate Technical Writer who will develop technical content that helps our customers achieve their goals. You will research and write product documentation, as well as develop customer training materials. You’ll collaborate with a global team to turn complex information in a clear and concise content that supports customer success.

Your responsibilities will include:

• Produce documentation such as on-line help, technical reference documents, user guides or amendments to existing documents.
• Analyze technical design specifications and user stories to assess documentation requirements.
• Develop high-quality content that is technically accurate, concise, clear, and grammatically correct.
• Develop an understanding of our products and be able to use them to develop and test all documentation.
• Analyze the audience and understand use cases for the products and their features; ensure that content is appropriate for its intended audience.
• Analyze existing content and plan new content with an understanding of re-use and single-sourcing opportunities.

• Provide technical guidance to less experienced team members.

  Desired Skills and Experience:

• 3+ years of relevant experience

• Ability to quickly learn and adopt technology, tools, and processes in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Strong research skills to gather information from a variety of sources.
• Ability to grasp complex technologies with a strong analytical and technical aptitude.
• Proficiency with Madcap Flare.
• Familiarity with structured authoring.
• Experience with the Agile development process and tools such as Jira.
• Experience with Github.
• Experience working with geographically dispersed teams.

It would be an asset if you have:

• Experience with instructional design and training development.
• Proficiency with Adobe Captivate.
• Experience with a learning management system (LMS).

What We Offer

• A challenging position in a rapidly evolving industry.
• A competitive salary with excellent growth and development opportunities.
• Hybrid work environment (in office a minimum of 3 days per week).
• Employer provided health insurance that starts the first day of employment.
• Martello stock option grants.
• Generous paid vacation + 10 paid personal days + 2 paid days for volunteering.
• Professional development with free access to thousands of training courses offered through “Martello Udemy for Business”.

About Martello Technologies
Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe, and the United States. We provide Microsoft digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software, and IT analytics software.
Martello offers a positive, diverse, and supportive culture. We welcome individuals who are curious, inventive, and want to work with people who are smart, humble, hardworking, and, above all, collaborative. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility to employment for all. We are proud to operate as an equal opportunity employer.
Did we spark your interest? Get in touch, we’re keen to tell you more!

• Produce documentation such as on-line help, technical reference documents, user guides or amendments to existing documents.
• Analyze technical design specifications and user stories to assess documentation requirements.
• Develop high-quality content that is technically accurate, concise, clear, and grammatically correct.
• Develop an understanding of our products and be able to use them to develop and test all documentation.
• Analyze the audience and understand use cases for the products and their features; ensure that content is appropriate for its intended audience.
• Analyze existing content and plan new content with an understanding of re-use and single-sourcing opportunities.
• Provide technical guidance to less experienced team members