Technical Writer Mid at TekSynap

, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Content Creation, Agile Methodology, Scrum, Kanban, SAFe, Jira, Confluence, Information Architecture, Style Guide Maintenance, User Stories, Product Backlog Management, System Demos, Data Migration, Procedure Manuals, Technical Specifications

Industry

IT Services and IT Consulting

Description

Responsibilities & Qualifications POSITION ACTIVITIES & RESPONSIBILITIES Research, outline, write, and edit new and existing content while collaborating with various departments to understand project requirements. Gather information from subject matter experts independently to develop, organize, and write procedure manuals, technical specifications, and process documentation. Work with development and support leads to identify documentation repositories, revise and edit content, and determine the best solution for data compilation and centralized storage. Research, create, and maintain information architecture templates that comply with organizational and legal standards and facilitate easy data migration. Develop content in alternative media forms to ensure maximum usability, maintaining a consistent and cohesive voice across all documentation. Ensure all documents follow the organization's style guide and ensure consistency in presentation. Maintain the style guide, suggesting revisions as appropriate to reflect changes in documentation practices. Revise and edit existing documentation to ensure accuracy, clarity, and adherence to best practices. Create and manage user support/reference guides tailored to various technical audiences. Ensure all documentation upholds legal and organizational standards and is prepared for easy integration or migration. Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe. Provide team specific training as needed. SKILLS Follow Agile Methodology & Practices Follow SAFe Agile principles and practices, including iterative development, continuous delivery, and collaboration. Participate in all required SAFe ceremonies, including Program Increment (PI) Planning, Iteration Planning, Daily Standups, Sprint Reviews, and Retrospectives. Continuously improve development processes by embracing retrospectives and feedback from stakeholders. Support and adhere to the integration of system-level architecture and design principles to ensure system interoperability. Responsible for Agile Artifacts: Documentation of all work in Epics, Features, and Stories in JIRA. User Stories: Document detailed user stories for each feature. These user stories will be maintained and updated throughout the project lifecycle as needed. Product Backlog & Iteration Backlogs: Create and maintain a prioritized product backlog outlining all features and functionalities. Additionally Iteration backlogs will be developed for each iteration, detailing the specific user stories planned for completion within that timeframe. Collaboration & Communication Plan and coordinate with all teams within the Value Streams (ex. Shared Services value stream) to ensure alignment and cross-functional collaboration. Foster transparency through regular progress updates and continuous communication with stakeholders. Participate in System Demos and demonstrate completed work to stakeholders at the end of each iteration. Collaborate with other teams across the organization to remove dependencies and resolve blockers to ensure continuous flow of work. Work Management & Tools Use the Government-provided toolset (e.g., JIRA, Confluence) for managing work, tracking progress, and documenting deliverables. Break down work into manageable features and user stories with clear acceptance criteria. REQUIRED QUALIFICATIONS Active Secret Clearance or higher Five or more years of experience in related field PREFERRED QUALIFICATIONS & COMPETENCIES Bachelor's degree in computer science, Software Engineering, Information Systems, or a related technical field, preferred. Overview TekSynap is seeking a Technical Writer - Mid for an Agile service contract. To meet strategic goals and operational needs, specialized Agile teams are needed to focus on Data Engineering, Data Standards, Core Services, and Enterprise Tools support. This contract is for Agile teams to advance the organization's Enterprise Services capabilities, focusing on delivering secure, scalable, and high-quality solutions that meet evolving business needs. Agile teams will be responsible for understanding complex technical and organizational requirements, then translating them into innovative, efficient solutions that align with enterprise standards and promote seamless integration across various systems. Following the Scaled Agile Framework (SAFe) Agile methodology, the teams will ensure a continuous delivery model that meets rigorous standards of security, scalability, and reliability. Agile teams will bring expertise across essential domains, including data engineering and standards, software development, and enterprise tool support, ensuring comprehensive capabilities to meet the diverse technical and operational needs of the government customer. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Remote Remote or In-Person: Remote Type of environment: Office / Remote Noise level: Medium Work schedule: Schedule is an 8-hour day shift Monday – Friday. Core work hours are 9:00 a.m. through 4:00 p.m. ET. 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET. Amount of Travel: Some travel may be required All contractors shall be required to travel to the Facility in Clarksburg, WV to receive the PIV Card and device at the beginning of employment Some occasional travel may be required for in-person meetings in Clarksburg, WV PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Active Secret Clearance Required Top Secret Clearance will be sponsored for applicants with a current TS clearance or for applicants with an active Secret clearance looking to upgrade to a TS clearance. US Citizen OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.rmote #telework #linkedin #LI-Remote (turn font to white)

Responsibilities

The role involves researching, writing, and editing technical content, including procedure manuals and specifications, while collaborating across departments to gather necessary information. Responsibilities also include managing documentation repositories, maintaining information architecture templates, and ensuring all content adheres to organizational style and legal standards.