Technical Writer at Orchestra

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Content Strategy, API Documentation, SaaS Platforms, Enterprise Platforms, SEO, Markdown, HTML, CMS Platforms, Git, Technical Grammar, Information Architecture, CPaaS, UCaaS, CCaaS, OpenAPI

Industry

Description

Overview We are seeking a highly skilled Technical Writer and B2B Content Strategist to develop, manage, and scale high-quality technical and marketing documentation for complex enterprise platforms. This role bridges engineering, product, and marketing, turning complex technical systems into clear, authoritative, and search-optimized content for customers, developers, sales teams, and partners. You will own the creation of technical manuals, API documentation, tutorials, product guides, and SEO-optimized content that explains sophisticated platforms such as CPaaS, UCaaS, CCaaS, APIs, data pipelines, and telecom infrastructure. Responsibilities Technical Documentation Create and maintain: Product manuals User guides Admin and operations guides API documentation Integration and onboarding guides Translate complex engineering workflows into: Step-by-step instructions Visual workflows Clear technical explanations Maintain documentation versioning and change logs Tutorials & Knowledge Base Produce: Setup guides Troubleshooting articles Best-practice workflows How-to tutorials Build and organize a searchable knowledge base Ensure accuracy, clarity, and consistency across all content B2B Product & Sales Content Develop: Technical product overviews Feature explanations RFP and compliance-supporting documentation Sales-enablement technical content Support enterprise sales cycles by providing: Architecture explanations Security and compliance descriptions Operational workflows SEO & Content Strategy Write search-optimized technical content for: Product pages Integration pages Industry use cases API and developer resources Conduct keyword research and optimize: Technical blogs Tutorials Product documentation Ensure all content supports inbound demand generation and discoverability Qualifications Technical Writing 4+ years of experience in: Technical writing Developer documentation B2B SaaS or enterprise platforms Ability to document: APIs SaaS platforms Workflow automation Data and telecom systems Writing & Structure Strong command of: Technical grammar Information architecture Clear step-by-step instruction Ability to simplify complex systems without losing accuracy Tools & Formats Experience with: Markdown, HTML, or documentation systems CMS platforms Knowledge base tools Git or version-controlled documentation (preferred) Comfortable working with: Engineering teams Product managers Support teams Preferred Qualifications Experience in: Telecom, CPaaS, UCaaS, CCaaS, or enterprise SaaS APIs, SIP, messaging, and workflow automation Familiarity with: OpenAPI / Swagger Security, compliance, and data governance SEO experience in technical or B2B SaaS environments What Success Looks Like Customers can onboard and use the platform without support tickets Sales teams can clearly explain the platform using your documentation Engineers trust the accuracy of published material The platform is easily discoverable through SEO-optimized technical content

Responsibilities

The Technical Writer will develop, manage, and scale high-quality technical and marketing documentation for complex enterprise platforms, bridging engineering, product, and marketing. Responsibilities include creating technical manuals, API documentation, tutorials, and SEO-optimized content for various sophisticated platforms.