Technical Writer, Patient Content at Blink Health

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Content Strategy, Knowledge Management, Communications, Healthcare, AI Conversational Design, Prompt Writing, Analytical Skills, Attention to Detail, Style Guides, Customer Support, Self-Service Content, Content Auditing, Collaboration, Empathy, Content Optimization

Industry

Hospitals and Health Care

Description

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Patient Services Operations team is central to advancing our mission to provide affordable care and deliver an exceptional patient experience. We are seeking a Technical Writer to join our Knowledge Management & Communications team, who will be responsible for all patient-facing content within Patient Services Operations. This is an ideal opportunity for a detail-oriented communicator who thrives on translating complex processes and information into clear, empathetic, and actionable content that empowers patients and drives consistency across all touchpoints. What You’ll Do Act as the primary point of contact for all patient-facing content for our Patient Services Operations, including Help Center articles, IVR messaging, and macros. Write Help Center articles that not only empower our patients with self-service, but also can be used to train and optimize our AI Agent to better support customers. Design a Help Center structure that is easy and intuitive for our patient population to navigate. Craft sample messaging that accelerates our agents' ability to support patients across all communication channels. Design AI-ready content by structuring information in a way that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs. Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, while ensuring updates flow into the AI Agent’s training data. Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across human- and AI-facing knowledge sources. Adhere to and continue to refine a style guide to define best practices for creating patient-facing content. Collaborate with Marketing, CRM, and Digital Experience teams to drive consistency in content across all channels and alignment with Blink’s brand. What You’ll Need Bachelor’s degree with 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or related field. Experience in healthcare is a plus. Demonstrated experience with technical writing and ability to provide samples of previous work. Experience writing for AI Agent training is a plus. Familiarity with AI conversational design, prompt writing, or training AI systems with structured content. Strong ownership mentality and a high bar for quality. You will be responsible for all of our team’s patient-facing content. Experience developing and following style guides and tone of voice standards. Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements. Exceptional attention to detail with a commitment to accuracy. Experience creating content specifically for contact center or customer support audiences is a plus. Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

The Technical Writer will be responsible for all patient-facing content within Patient Services Operations, including Help Center articles and IVR messaging. They will also design a Help Center structure and ensure content is accurate, clear, and aligned with patient needs.