OVERVIEW OF POSITION

The Technical Writer, Process Governance Specialist plays a vital role in managing the organization’s technical documentation, ensuring high-quality content standards, and establishing robust governance frameworks for process consistency and data readiness. This role bridges information clarity and compliance by maintaining documentation accuracy and enabling knowledge transfer through structured content. The ideal candidate will combine expertise in technical writing, AI-assisted documentation, and data governance to empower teams with reliable, accessible, and actionable information.

REQUIRED SKILLS/ABILITIES:

· Experience with data cleansing, structuring, and AI ingestion preparation.
· Working knowledge of generative AI tools and prompt engineering techniques.
· Hands-on experience with NetSuite for documentation, data governance, or reporting purposes.
· Strong organizational and communication skills with attention to detail.
· Familiarity with documentation platforms, knowledge management tools, and collaborative workflow systems.
· Ability to manage multiple projects and stakeholders while maintaining consistency and documentation integrity.

· Create, edit, and manage clear and structured technical documentation, SOPs, how-to guides, and knowledge base articles.
· Collaborate with cross-functional teams to translate complex technical and process content into accessible documentation.
· Develop and maintain prompt libraries for generative AI tools used to streamline and support internal documentation workflows.
· Perform data cleansing and formatting tasks to ensure documentation and datasets are ready for AI ingestion and compliance use.
· Manage documentation lifecycle and version control, ensuring accuracy and currency across all repositories.
· Support content audits and governance reviews to identify gaps, redundancies, and outdated information.
Duties/Responsibilities: Governance
· Establish and uphold standards for documentation formats, naming conventions, versioning, and metadata.
· Participate in or lead governance councils to review, approve, and monitor process changes and documentation impacts.
· Design and implement content governance workflows that promote consistency, accessibility, and data quality across systems.
· Conduct periodic audits to assess documentation compliance and knowledge hygiene within shared platforms.