Technical Writer | Remote at Tasq Staffing Solutions, Inc.

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical writing, Adobe InDesign, Adobe Illustrator, Content development, Version control, Knowledge base management, Graphic design, Illustration, Regulatory compliance, Content management systems, AI content optimization, Print production, Documentation workflows, Communication skills, Critical thinking, Customer focus

Industry

Staffing and Recruiting

Description

The main responsibilities of a TECHNICAL WRITER include: Documentation Development & Maintenance Create, update, and revise quick-start guides, user manuals, safety guides, regulatory documents, and other PDF-based deliverables for Arlo products and services. Ensure all documentation adheres to established style guides, brand standards, and regulatory requirements. Enforce adherence to print specifications—including page dimensions, bleed, color profiles, and file formats—ensuring all printed materials meet production requirements and quality standards. Manage documentation timelines and deliverables to ensure on-time delivery of all materials in alignment with product launch schedules and project milestones. Work with Legal and Regulatory teams to ensure compliance documentation meets all applicable standards. Coordinate with Care, Marketing, and Sales teams to align documentation with product launches, campaigns, and support initiatives. Manage document version control and maintain an organized content repository. Coordinate translation and localization workflows. Knowledge Base & AI Content Develop, update, and revise knowledge base articles to support customer self-service on Arlo's support platforms. Create and optimize content for consumption by AI-powered chatbot systems, ensuring accuracy and conversational readability. Analyze content performance metrics and customer feedback to identify opportunities for improvement. Support Website Content Support the development, maintenance, and revision of content published on Arlo's Support Website. Collaborate with Care, Product, and Marketing teams to ensure Support Website content is accurate, current, and aligned with product releases and updates. Identify gaps in existing Support Website content and proactively develop new materials to improve the customer experience. Visual & Design Support Create and design illustrations, diagrams, icons, and related artwork to enhance guides and documentation. Collaborate with the design and marketing teams to ensure visual consistency across all customer-facing materials. To apply, you must be an expert on the following requirements: Bachelor's degree or equivalent experience. 2–5 years of professional experience in technical writing, content development, or a related field. Proficiency in Adobe Creative Suite, specifically Adobe InDesign and Adobe Illustrator (required). Demonstrated experience producing print-ready and digital PDF documentation. Strong written and verbal communication skills in English. Experience writing knowledge base articles or online help content. Familiarity with content management systems, version control, and documentation workflows. Illustration, graphic design, or visual communication skills are a strong plus. Experience with consumer electronics or technology products is a plus. It will also be favorable if you are knowledgeable in: Core Competencies Creativity – Brings fresh ideas and innovative approaches to content development. Attention to Detail – Produces consistently accurate, polished, and error-free documentation across all formats. Critical Thinking – Analyzes complex technical information and distills it into clear, logical, and user-friendly content. Customer Focus – Keeps the end-user experience at the center of every piece of content, anticipating customer needs and questions. Collaboration – Works productively with diverse, cross-functional teams across multiple time zones and disciplines. Initiative – Proactively identifies content gaps, process improvements, and opportunities without waiting for direction. Communication – Communicates clearly and effectively in both written and verbal formats with audiences at all levels. Additional Details: Work Setup: Fully Remote Work Schedule: Fixed Night Shift (11PM - 8AM PHT)

Responsibilities

Develop, maintain, and revise technical documentation, user manuals, and knowledge base articles while ensuring brand and regulatory compliance. Collaborate with cross-functional teams to align content with product launches and optimize materials for AI-powered support systems.