Technical Writer at VERINT SYSTEMS SINGAPORE PTE LTD

Herzliya, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Information Architecture, Content Development Lifecycle, AI-assisted Authoring, Pendo, User-centric Documentation, Cross-functional Collaboration, Technical Validation, Editing, UI Text Review, Agile Methodology, Instructional Design

Industry

Software Development

Description

Let’s Talk about You: We’re looking for an experienced Technical Writer to join the Product Technical Enablement team within our Engineering organization. In this role, you will work closely with engineers, product managers, architects, and QA teams in a fast‑paced agile environment to deliver content that helps customers use our products with confidence. You’ll break down complex technical concepts and transform them into clear, accurate, and user‑centric documentation that supports a wide range of personas. This role is ideal for a writer who is technically curious, detail‑driven, and passionate about helping users understand how enterprise software works. The PTE (Product Technical Enablement) team is globally distributed. We are technical writers and instructional designers who create documentation and eLearning to support our product portfolio. We are passionate about learning new software and sharing that knowledge with others. We are driven by finding new ways to develop the right content people need to use the products, services, and solutions we help to build. We are motivated as members of a global group of like-minded people who share these interests. Let’s Talk about who we are looking for: We are looking for a highly motivated technical writer who will take end-to-end responsibility for some of our product areas. * Own end‑to‑end documentation delivery for assigned product areas, ensuring content is accurate, complete, consistent, and delivered on schedule. * Partner closely with cross‑functional stakeholders, including Product Management, Engineering, QA, Architecture, UX and Support - to gather information, validate accuracy, and deeply understand product/feature capabilities. * Lead the full content development lifecycle, including scoping, analysis, information architecture, drafting, technical validation, editing, and publication. * Stay tightly aligned with feature and release development, proactively identifying documentation scope, risks, and dependencies. * Actively use AI-assisted tools throughout the documentation authoring lifecycle to accelerate content creation, improve quality, and increase efficiency. * Drive continuous improvement in documentation quality, focusing on clarity, structure, usability, searchability, and customer value based on feedback and data. * Contribute to cross‑team initiatives that enhance documentation tooling, templates, workflows, automation, and publishing processes. * Coordinate and facilitate technical and editorial reviews with subject matter experts, ensuring timely feedback and issue resolution. * Monitor and report project progress, escalating risks, blockers, or resource constraints to management as needed. * Create in app guidance using Pendo to onboard new users to our products and enable them on the latest features. * Respond to content update requests related to defects, customer feedback, and root‑cause analysis, ensuring documentation remains accurate and current. * Review and contribute to user interface text, collaborating with UX and Development teams to improve clarity, terminology, and user guidance across the product. At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. With Verint, you'll be part of a community that empowers you to set your own development goals and provides the support you need to achieve them. Your ideas will be encouraged from the very beginning, this is how we enable innovative, out-of-the-box thinking. You can really make an impact here. So, what do you say? Let’s Talk.

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Responsibilities

Own the end-to-end documentation delivery for assigned product areas, collaborating with engineering and product teams to create accurate user-centric content. Lead the full content lifecycle and utilize AI tools and Pendo to enhance user onboarding and documentation quality.