Technician CDIS at NATO

Mons, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SharePoint administration, Information management, Taxonomy design, Document lifecycle management, Data quality control, User support, System configuration, Project management, IT service management, Workflow management, Technical troubleshooting, Training delivery, Capability delivery, Resource management, NATO security investment program

Industry

IT Services and IT Consulting

Description

Post Context/Post Summary Supreme Headquarters Allied Powers Europe (SHAPE) provides an integrated Strategic Effects framework, employing a multi-domain and multi-region focus to create a 360-degree approach, with the flexibility to enable, upon direction, a seamless transition from Baseline Activities and Current Operations (BACO) up to the Maximum Level of Effort (MLE). SHAPE supports SACEUR in fulfilling his terms of reference, as directed by the North Atlantic Council. The Support Directorate is responsible for directing, monitoring and co-ordinating the implementation of Integrated Resource Management (IRM) activities and staff functions at all levels of command across Allied Command Operations (ACO), consistent with IRM policies, planning and prioritisation it serves as the focal point for the development and execution of ACO’s IRM at the military-strategic level to include the associated ACO wide processes of Planning, Performance Management, and Risk Management across the three resource pillars (Workforce, Military Budget and NATO Security Investment Program), in close coordination with SHAPE J8; it develops, manages and supports all Operational Requirements and statements, providing ACO’s perspective in the Capability Development Process. The Resource Management Division (REM) is responsible to SACEUR through COS SHAPE for the development and support required for the employment and monitoring of the ACO Strategic Management (ASM) System, including the ACO Strategic Management Plan (ASMP). The Operational Requirement Management Branch (ORM) is the focal point for managing Allied Command Operations (ACO) role as Operational Requirements Authority (ORA) through the entire capability delivery process. Principal Duties The incumbent's duties are: The incumbent's principal duties include PITT Functional Administration: a) Ensures continued availability of PITT functional area services for all system users. b) Customizes PITT as necessary in order to facilitate parallel staffing of shared documents as demanded by enhanced workflow management practices, including provision of first-line support, system configuration, language convention management, library management and network co-ordination. c) Manages the PITT user community and maintains a master PITT user list. d) Controls user and administrator access to PITT. e) Maintains ownership of all PITT objects. f) Validates user inputs and manages the PITT site configuration, including development and maintenance of document and site templates, linking of related contents, identification and clearance of redundant and outdated information. g) Develops and maintains PITT product templates (e.g. Activity sites, libraries, lists and reports) AOM Requirements and Resources Plans (ARRP), project overviews, project portfolio etc.) as directed. h) Contributes to and organizes periodic user training and workshops across ACO. i) Develops and continuously improves PITT user manuals and training material. j) Identifies and reports system bugs and errors to the NCIA system manager, k) Maintains a log of technical issues; validates technical upgrades; and ensures problem resolution. l) Co-ordinates and provides advice to all local PITT Administrators. m) Provides first and second line support to all PITT users and acts as the single point of contact with the relevant NATO agency for PITT issues. n) CIRIS+ Functional Administration. (Manages the Common Funded Integrated Resources Information System (CIRIS+) user community within ACO). o) Generates ACO project information within the CIRIS+ and functions as the SHAPE Senior User for CIRIS+. p) Coordinates CIRIS+ user training across ACO Senior User Support. q) Functions as ACO’s Senior User for all NATO Information Technology development efforts related to management of common funded capability delivery information ensuring that ACO requirements are properly specified and translated within the project(s). r) Identifies, analyzes and synthesizes relevant user lessons contributing proactively to the ongoing development or improvement of relevant information management systems. s) Ensures appropriate interface of relevant ACO project information tools with NATO enterprise tools including CIRIS+, PMO Info Hub CPMIS and the future Information Management for Capability Delivery (IMCD) system Information Management. t) Oversees implementation of ACO information management policies and processes within the Operational Requirement Management Branch. u) Identifies, exploits and advises on existing sources of HQ information in support of ORM business processes and tasks. v) Develops and maintains Branch specific taxonomies within the Electronic Document Management System. w) Maintains the Branch website. Special Requirements and Additional Duties The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and without NATO boundaries up to 180 days. The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract. The risk of injury is categorised as No risk / risk might increase when deployed. Essential Qualifications a. Professional/Experience Minimum 3 years hands-on experience administering SharePoint Site Collection and multiple SharePoint portals, including configuration, customization, permissions, templates, and user support (proved by certification). Proven experience implementing information management practices, including taxonomy design, document lifecycle management, and data quality control. Experience with large‑scale public‑sector investment programmes, defence acquisition, or enterprise‑level capability delivery frameworks. Knowledge of the NATO Security Investment Program (NSIP) or NATO Common Funded Capability Delivery is an asset. b. Education/Training Higher Secondary education and intermediate vocational training in information science, management information systems, computer science or related discipline which might lead to a formal qualification with 3 years experience, or Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 4 years post related experience. In case of ambiguity the required job specific experience has priority over the standard education and training levels and experience described here. c. Language English - SLP 3322 - (Listening, Speaking, Reading and Writing) NOTE: The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English. Desirable Qualifications a. Professional Experience Training & User Support experience delivering software training, conducting workshops, or user support sessions. Experience supporting coordination boards, committees, or similar bodies. Previous experience working in an international or multinational environment. b. Education/Training Certification in Microsoft SharePoint 2016/2019 (Site Collection Administrator level). Project management training such as PRINCE2 Foundation/Practitioner or equivalent. Completion of relevant online learning modules in IT service management or resource management. Attributes/CompetencieS We are looking for someone who: Works confidently and independently, with minimal supervision. Can analyse information, solve problems, and provide clear recommendations. Communicates effectively and works well both individually and within a team. Brings initiative, sound judgement, and a proactive approach to improving processes. Manages multiple tasks and deadlines in a fast‑paced environment. Is diplomatic, professional, and comfortable engaging with a wide range of stakeholders. In this role, you will directly support SHAPE’s efforts to improve capability delivery across NATO by: Ensure PITT (the project information system) is effectively used across the organisation. Developing/adapting PITT in accordance with the process changes when required. Supporting the accuracy, quality, and continuous improvement of project information. Contributing to user training and helping colleagues adopt new tools and processes. Supporting the integration of PITT with other NATO information systems. Helping streamline processes to reduce timelines for capability delivery. REMARKS: Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract. The salary will be the basic entry-level monthly salary defined by the NATO Grade of the post, which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20%25 for pension and medical insurance contributions. NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations. Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description. Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements. ADDITIONAL INFORMATION Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted. More information to be found on these links: 6 Tips for Applying to NATO Application Process A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment. Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. The application should be in English. Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. After submitting your application, you will receive an acknowledgement of receipt of your application. Remarks: A) Only nationals from the 32 NATO member states can apply for vacancies at SHAPE. B) Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application. C) Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application D) NATO will not accept any recruitment or selection materials created, in whole or in part, using generative artificial‑intelligence tools, including but not limited to chatbots such as ChatGPT or other language‑generation systems. NATO may screen submissions to detect such use. Any application prepared with generative or creative AI may be rejected at NATO’s sole discretion, and further action may be taken as appropriate. E) As part of the recruitment process, the organization may review publicly available information to assess potential conflicts of interest, reputational risks, or behaviours inconsistent with the organization’s values.

Responsibilities

The incumbent is responsible for the functional administration of PITT and CIRIS+ systems, ensuring system availability, user support, and configuration management. They also oversee information management policies and provide expert advice on capability delivery information tools.