ADDITIONAL INFORMATION

Job Number25096225
Job CategoryInformation Technology
LocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

This position is based in Bethesda, MD and will be required to work onsite in the office.
Responsible for all aspects of audio-visual, collaboration, conference room, meeting scheduling, event setup and support at Marriott International Headquarters. Functions as a technical expert in the collaboration tools, A/V equipment, meeting support areas. Resolves service requests and ensures high quality and polished customer service.

OTHER SKILLS, EXPERIENCE AND ATTRIBUTES

• Technical A/V certifications such as CTS
• Advanced knowledge of collaboration tools such as Teams, Webex, and Zoom
• Experience in IT customer service environment using Service Now ITSM
• Working knowledge of AV architecture and administration.
• Excellent customer service and interpersonal skills
• Excellent communication skills and problem-solving ability
• Ability to remain calm under pressure
• Positive, professional image
• Demonstrated ability to work independently and with others
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Please refer the Job description for details