DO YOU ENJOY TALKING TO PEOPLE, DELIVERING FIRST CLASS CUSTOMER SERVICE AND HELPING PEOPLE? DO YOU HAVE A POSITIVE ATTITUDE AND EXCELLENT IT SKILLS? IF SO, PLEASE READ ON!

Our IT&D Service Hub Team is part of the Orbis partnership, which encompasses East Sussex County Council, Surrey County Council and Brighton & Hove City Council. The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.
Our dedicated IT&D Service Hub Team provide first line support to keep East Sussex County Council 5,000 strong workforce working when it comes to IT. Our team are integral when it comes to keeping our staff providing vital services to the residents of East Sussex, it’s as simple as that.
With a diverse range of different technology and software supporting our staff to do their jobs, the queries and support needed is often challenging but rewarding if you are motivated by helping people and solving problems.
On a day to day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide.
You will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and appreciated service to the council.
For more information on the role and responsibilities of this position please review the Job Profile attached to the bottom of this advert before applying.
This is a fixed term position for 9 months.

We are looking for candidates who:

• Are self-motivated
• Have a commitment to training and personal development

The successful candidate will spend the first 4-6 weeks in the office receiving 1-2-1 training. We then take it in turns to manage the in-person support we offer in County Hall. Approximately 1 week in 4 will be spent with another member of the team in the office, while the the remainder of the month will be remote working.
To apply, please provide a CV and cover letter explaining how you meet all the essential (and desirable) criteria.
Closing date for applications is 16th March.
Interviews will be in-person and will take place week commencing 24th March.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page: Employee benefits | East Sussex County Council
For an informal discussion about this opportunity contact Nick Holder, Service Hub Manager, Nick.Holder@eastsussex.gov.uk to request a MS teams call or phone call.

FOR PUTTING YOUR SKILLS TO GOOD USE

Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.
Company Information
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.
Package Description

Please refer the Job description for details