Technician at FAMILY ENTERTAINMENT GROUP LLC

Round Rock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

19.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Repair, Preventive Maintenance, Inventory Management, Communication, Team Leadership, Safety Compliance, Arcade Operations, Technical Support, Asset Tracking

Industry

Entertainment

Description

Description Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S. Position Summary As a technician, you’re the behind-the-scenes hero who keeps the fun running at full speed. You make sure every game is ready for action, every guest leaves with a smile, and every visit is unforgettable. From fixing games and keeping them in top shape to helping guests get back to the fun, you play a key role in delivering the ultimate entertainment experience. Key Responsibilities · Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition. · Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan. · Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system. · Communicate all arcade operational issues promptly to management. · Assist guests with game issues in a friendly and timely manner. · Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly. · Follow all security procedures for token collection, storage, and company assets. · Assist with game cleaning, ticket loading, and general arcade upkeep. · Support other locations with game setups, moves, and operational improvements as needed. · Maintain compliance with all company policies, regulatory requirements, and safety standards. · Perform other related duties as assigned by management Requirements • High School diploma and some technical training. • Minimum one year of technical experience or equivalent training through classwork or previous employment. • Ability to lift up to 50 lbs and work on your feet for extended periods • Strong communication and team leadership skills Apply now to join our growing team and help us create memorable experiences in our locations. Family Entertainment Group is an equal opportunity employer.

Responsibilities

The technician is responsible for ensuring all arcade games are operational by performing troubleshooting, repairs, and preventive maintenance to minimize downtime. This role also involves assisting guests with game issues and maintaining the stock and functionality of ancillary equipment like token changers and ticket stations.