SUMMARY:

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.
As a Technician for Home Services, you will be at the forefront of delivering a world-class experience for our residential customers. From installing high-speed data, IPTV, and home automation systems, to troubleshooting and supporting advanced home networks, your work directly impacts the satisfaction and loyalty of our customers. You’ll work hands-on in the field, problem-solve on the fly, and collaborate closely with teammates to deliver exceptional service and cutting-edge connectivity.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Must be able to work some evenings and weekends in an on-call/emergency environment. Must be able to handle and move 50 lbs. or more. Must be able to work on a ladder for an extended period. Must have good hand-eye coordination. Must be able to operate tools and equipment. Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods. Must be available via phone 24/7 for emergencies and on-call as directed. Regional and occasional long-distance travel required. Must have an appropriate driver’s license and be insurance eligible.

• Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

WHAT YOU WILL DO

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Install and service IPTV, high-speed data, and voice services in residential environments
• Work with wireless video equipment, run and pull cables, and provision equipment according to codes and standards
• Install and service home security and automation systems, adhering to licensing and safety requirements
• Splice fiber connectors; use OTDR, light meters, and other fiber diagnostic tools
• Troubleshoot hardware and software issues; adjust or replace inoperative equipment and test for performance
• Conduct customer premise surveys, recommend equipment placement, and manage scheduling impacts
• Wire CAT6 and/or fiber optic drops inside customer homes as directed
• Demonstrate systems to clients and secure training sign-off
• Configure both wired and wireless networks and devices
• Maintain company tools and assets, reporting any defective materials or inaccurate job information
• Clean up work areas post-installation and patch drill holes
• Work shift rotations including Saturdays; be available for after-hours and weekend on-call duty
• Perform additional duties as assigned