Technician I/II-Finance at City of Lancaster

Lancaster, California, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

42.14

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Data Entry, Financial Transactions, Policy Interpretation, Record Keeping, Training, Communication, Teamwork, Analytical Skills, Attention to Detail, Time Management, Adaptability, Conflict Resolution, Process Improvement, Research

Industry

Law Enforcement

Description

Closing Date: Wednesday, October 8, 2025, at 9:00 PM (PST) or once 150 applications have been received Position: Technician I / II Department: Administrative Services - Finance Hourly Range: Technician I -$28.02-$36.13 Technician II - $33.02-$42.14 Non-Exempt – Overtime Eligible General Summary: Under general supervision, performs a full range of assigned duties with a significant degree of independence and sound judgement. Knowledge of city functions, policies and procedures are required to perform a variety of telephone, in-person and/or online customer service assignments associated with customer account inquiries, billing, marketing, business license and other City licenses, permits, parking citation and other financial transactions. Typical tasks may include: Technician I: * Responds to a high volume of customer inquiries, problems, or complaints in person or by telephone; obtains required information from customers; research applicable information and City records; resolves issues or refers customers to more senior staff or supervisors. * Explains policies, regulations, billing and/or fees; creates customer accounts and processes information to initiate/change services or issue/reactivate licenses or permits; calculates bills and fees as required; accepts and posts deposits and payments received in person, by mail or electronically; documents transactions and updates customer information in applicable systems. * Responds calmly and professionally in dealing with customers who are irate or who have complex, specialized or sensitive situations; escalates cases to senior staff or supervisors when warranted. * Creates, maintains, and monitors computerized files, databases and directories. * Conducts record searches and prepares statistical work sheets and other required documentation. * Audits documents, verifies accuracy and ensures compliance with applicable statutes and regulations. * Performs other related duties as assigned. Technician II: * Performs all essential functions of Technician I with greater independence and judgment. * Serves as a subject matter resource for complex, specialized, or escalated customer issues; resolves problems requiring interpretation of policy or coordination across multiple departments. * Reviews, audits, and approves financial transactions, records, and reports prepared by Technician I staff to ensure accuracy and compliance. * Assists in training, mentoring, and guiding lower-level staff; may provide input on work assignments and procedures. * Prepares advanced reports, correspondence, and statistical analyses for management, including recommendations for process improvements. * Designs and updates departmental forms, operational manuals, and customer communications to improve efficiency and service delivery * Acts as a liaison with other departments, outside agencies, or vendors to coordinate services, exchange information, and resolve issues. * Independently researches and interprets City policies, regulations, and procedures to advise staff and the public. * Performs other related duties as assigned. The duties listed above are not intended to be all-inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. Minimum Qualifications: Any combination of education and/or experience that provides knowledge, skills, and abilities necessary for acceptable job performance would qualify. Technician I * High School Diploma or equivalent; Associate degree preferred * One (1) year of work-related experience Technician II * Bachelor’s degree from an accredited university and two (2) years of work-related experience is desired or an equivalent combination of education and work experience Core Competencies: * Problem Solving – Analytically and logically evaluating information. * Learning Agility – Seeking learning opportunities and applying the lessons to work. * Handling Stress – Maintaining emotional stability and self-control under pressure, challenge, or adversity. * Professional Integrity & Ethics – Displaying honesty, adherence to principles, and personal accountability. * Safety Focus – Showing Vigilance and care in identifying and addressing health risks and safety hazards. * Customer Focus – Attending to the Needs and expectations of customers. * Informing – Proactively obtaining and sharing information. * Teamwork – Collaborating with others to achieve shared goals. * Valuing Diversity – Appreciating the benefits of varied backgrounds and cultures in the workplace. * Allocating Resources – Prioritizing the use of fiscal and material resources to maximize organizational effectiveness. Guiding Principles 1. Put people first. 2. Be visionary. 3. Be an ambassador for Lancaster. 4. Be Fiscally Responsible. 5. Be Creative. 6. Always Improving. 7. Be Adaptable and Resilient. Essential Physical Requirements: * Ascend/Descend stairs/ladders/balance (moderate) * Position self to bend or twist (frequently) * To move, transport, and position items up to 50 lbs. (moderate) * Exposed to outdoor weather conditions (infrequent) * Operate Equipment (infrequent) * Stationary or squatting position (frequent) Environmental Factors: * Work under time pressure (frequent) * Interruptions (frequent) Essential Cognitive Functions: * Analyze (continuous) * Computations (frequent) * Generate Written Work Product (moderate) * Independent Problem Solving (continuous) * Interruptions (frequent) * Maintain Positive Public Relations (continuous) * Organize (frequent) Reasonable accommodation may be made to enable individuals with disabilities to perform the job's essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of Lancaster will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Lancaster is concerned about the conviction that is directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting www.dfeh.ca.gov/fair-chance-act/. [http://www.dfeh.ca.gov/fair-chance-act/]

Responsibilities

The Technician I/II performs a range of customer service duties related to financial transactions, including account inquiries and billing. The role requires independent judgment and the ability to resolve complex customer issues while maintaining compliance with city policies.