Technician II

at  Digital Realty

WHAT YOU’LL NEED

• Minimum of 3 years of experience in ‘Telecommunications, IT or electrotechnical, Network Infra Structure environment.
• Good understanding of structured network infrastructure and Industry measurement tools
• Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
• Excellent problem analyses skills
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration

A BIT ABOUT US

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment.

Overall Responsibilities:

• Provide technical customer service support and carry out operational technical interventions requested by clients.
• Customer equipment migration through labeling, installations, documentation, and testing
• Emergency troubleshooting and maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
• Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
• Monitor and document customer services provided by external providers.
• Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing.
• Ensure all work is carried out in compliance with relevant policies and regulations including conducting risk assessments when necessary.
• Provide leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
• Demonstrate the ability to make decisions in the technical field within the guidelines provided by Site Management
• Adapt a mentoring leadership style, advising, training, and guiding less experienced engineers.