Technician – IT Help Desk at UAE General Civil Aviation Authority (GCAA)

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Incident Management, Troubleshooting, IP Telephony, CCTV Monitoring, Microsoft Products, Cisco IP Phones, Asset Management, User Training, Ticketing Systems, Antivirus Deployment, Biometric Systems, Hardware Installation, Desktop Support, Network Devices, Technical Documentation

Industry

Airlines and Aviation

Description

IT Support * Provide first level support for all kinds of IT and information security incidents * Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT. * Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults. * Provide on-going support for IP telephony, video conference and other converged media systems. * Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre. * Assist guests and visitors visiting GCAA premises with technical support. * Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and other IT peripherals /devices. * Operate and monitor IT Helpdesk service manager ticketing system tool. * Operate, troubleshoot, and configure Blackberry enterprise admin application and device support. * Carry out all infrastructure support for desktop and printing solutions by diagnosis and preventive maintenance. * Deploy and support antivirus and approved software in client machines. * Manage the biometric attendance system and hardware for all locations User training and system awareness * Answer users’ inquiries in person, email and via telephone concerning systems operation. * Train users on use of new software and hardware. * Help users to fill new e-forms e.g., UAF, RFC and e-Archival etc. * Hand over new users ID and password with documentation to new employee. Asset management * Manage inventory of desktop, laptop, CD, DVD, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, network devices etc. * Manage disposal of all information on IT systems Documentation * Archive IT-related documents on electronic archiving system. * Update knowledge base on IT systems * Follow up all IT electronic requests (end to end responsibility). Knowledge and Experiences: Higher Diploma in IT or Information Systems with 0-2 years’ experience in management of IT/IS administration and maintenance

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Responsibilities

Act as the first point of contact for IT services, providing first-level support for incidents and service requests. Responsible for managing desktop/laptop hardware, software configuration, and maintaining IT infrastructure and assets.