Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory y levels as well as participate in IT related projects. Job duties:

• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Image workstations with default operating system using Microsoft Endpoint Configuration Manager to prepare for deployment to associates.
• Coordinate and communicate with associates to replace workstation equipment to ensure an accurate transfer of all data and software applications.
• Initiate and schedule with vendors to replace or fix hardware issues.
• Troubleshoot and support all users globally using remote tools such as TeamViewer, Teams, etc.
• Maintain and process associate status changes of user accounts and computers within Active Directory and within other software.
• Wipe data from workstations using enterprise software and process for disposal of equipment.
• Setup, configure and verify new Windows desktops/laptops or mobile devices.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, etc.) and Adobe Creative Suite.
• Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Help maintain IT hardware inventory including workstations, monitors, docking stations, accessories, printers, etc.
• Learn and assist users with utilizing AI tools such as Microsoft Copilot to enhance productivity and streamline workflows.
• Gain proficiency in the Power Platform, including Power Apps, Power Automate, and Power BI to support and develop custom solutions for business needs.
• Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
• Perform additional duties as assigned.

Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory y levels as well as participate in IT related projects. Job duties:

• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Image workstations with default operating system using Microsoft Endpoint Configuration Manager to prepare for deployment to associates.
• Coordinate and communicate with associates to replace workstation equipment to ensure an accurate transfer of all data and software applications.
• Initiate and schedule with vendors to replace or fix hardware issues.
• Troubleshoot and support all users globally using remote tools such as TeamViewer, Teams, etc.
• Maintain and process associate status changes of user accounts and computers within Active Directory and within other software.
• Wipe data from workstations using enterprise software and process for disposal of equipment.
• Setup, configure and verify new Windows desktops/laptops or mobile devices.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, etc.) and Adobe Creative Suite.
• Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Help maintain IT hardware inventory including workstations, monitors, docking stations, accessories, printers, etc.
• Learn and assist users with utilizing AI tools such as Microsoft Copilot to enhance productivity and streamline workflows.
• Gain proficiency in the Power Platform, including Power Apps, Power Automate, and Power BI to support and develop custom solutions for business needs.
• Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
• Perform additional duties as assigned

Required Qualifications:1. Bachelor’s or associate degree in the IT field in-progress or completed. 2. Minimum one (1) year of experience in working within an IT help desk, support, or customer service role in an enterprise level organization3.Basic understanding of IT technology such as computer hardware, Microsoft products (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, Windows Operating systems, etc.), and networking (e.g., DHCP, DNS, TCP/IP, VPN, etc.)4.Strong customer service and interpersonal skill5. Effective written and verbal communication skillsDesired Qualifications:

• Excellent listening and interpersonal skills with the ability to work effectively with all levels of personnel within an organization
• Basic technical knowledge, problem solving skills and troubleshooting focused on Microsoft products, computer hardware, mobile devices, and networking
• Ability to effectively prioritize, follow instructions, and execute tasks in a fast-paced dynamic environment
• Ability to work independently or in a team-oriented settin