Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.
As we continue to grow, we are looking for a IT Field technician L2 to join the MSP Corp. Central team.

ABOUT THE ROLE

As a IT Field technician L2, you will be responsible in providing assistance to customers or internal users by diagnosing and resolving technical issues related to hardware, software, and network systems in an on-site capacity. This includes troubleshooting, guiding users through problem-solving steps, and ensuring timely solutions to maintain system functionality and user satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, communication skills, and a passion for providing exceptional customer service.
Location: Richmond Hill, Ontario
Schedule: Monday to Friday, 40 hours per week, 9:00 a.m. – 5:00 p.m.
Work Mode: Onsite

WHAT YOU WILL DO

• Provide technical support to clients, resolving complex issues escalated from Level 1 support primarily at the client’s site.
• Manage technical support ticket queues in an organized and timely manner.
• Troubleshoot and resolve network issues, including wired and wireless networks, VOIP, LAN, WAN and Firewall Policies.
• Troubleshoot and resolve Server issues, including server OS-level issues, storage technologies and maintenance.
• Troubleshoot and maintain On-Prem, Hybrid and Cloud Infrastructures including hardware maintenance and incident response.
• Administer and troubleshoot M365 environments, including Exchange Online, Entra ID, Teams, SharePoint and other key M365 admin portals.
• Perform user On-Boarding and Offboarding as required.
• Diagnose end-user devices with OS Issues and Hardware issues
• Assist with Cyber security Incident response.
• Assist with projects as required.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in after-hours on-call rotation.
• Maintain documentation of on-site activities and client infrastructure.