Technician at Nors Construction Equipment Canada ST LP
Thunder Bay, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

23 Oct, 25

Salary

0.0

Posted On

23 Jul, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospital/Health Care

Description

SUMMARY

As a member of the Service team, the Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Nors surpasses our customer’s expectations.

EDUCATION/ TRAINING:

  • Post-secondary diploma and/or relevant work experience
Responsibilities
  • Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
  • Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of service work;
  • Responsible for all aspects of assigned service work orders, including but not limited to:
  • Proactive troubleshooting in order to properly identify machine faults;
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
  • Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
  • Accurate and timely service report submissions (includes time cards);
  • Care and maintenance of assigned service bay and tools;
  • Effective, open and frequent communication with Supervisor;
  • Competent in heavy equipment operation to test repairs when complete;
  • Responsible for the return of un-used parts upon the completion of service work;
  • Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times;
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