Technician POS at NBCUniversal

Universal City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

29.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, POS Systems, Troubleshooting, Customer Service, Windows 10, Help Desk, Field Support, Inventory Management, Documentation, Communication, Analytical Skills, Initiative, PC Hardware, Point of Sale Hardware, System Upgrades, Training

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Job Description Universal Studios Hollywood (USH), the “Entertainment Capital of L.A.” and the world's largest working movie studio and theme park, is looking to fill a technician role in the Point of Sales area. This position serves as day-to-day functional support for the Universal Studios Hollywood Point of Sale (POS) Systems. The POS technician works in coordination with the POS Help Desk to support both POS software and hardware environments for the Food, Merchandise, Ticketing and Parking applications. Responsibilities First level support for the Food, Merchandise, Ticketing and Parking POS systems. Record incidents and service request tickets and their detailed resolution in Service Now. Perform remote and onsite troubleshooting through diagnostic techniques. Follow-up/update customer and Field Service Team with status regarding unresolved/resolved issues. Perform routine maintenance on PC's, Kiosk, Point of sale systems and peripherals. Inform unresolved issues to the next level of support or support teams. Assist with special projects, system upgrades, and special events (i.e., planning, staging, testing, installing and support). Engage in job shadowing/training for interns and new employees. Maintain accurate inventory for all changes in software and hardware. Technical documentation writing for support and troubleshooting. Monitor and respond to dispatch emails and unassigned Service Now tickets within 20 minutes. Communicate and interact with front line users and theme park guests. Have flexible schedule (including weekends, nights, and holidays). Other duties as assigned. Qualifications Minimum 6 months experience working with pc hardware, Help Desk Experience and/or Field Technical Support. Knowledge of Windows 10. Must occasionally lift, carry, pull, push, and/or move up to 25 pounds. Desired Characteristics Education/experience with Computer Science/Information Systems preferred. Previous POS experience and/or Help Desk experience. Knowledge of Omnico POS, Kronos and Gateway Ticketing System (Galaxy). Experience with Point of Sale Hardware (Posiflex Terminals, Dell Computers, Epson. Thermal/Impact/Network printers, Zebra Printers, Boca Printers, UPS & Power Conditioner, Panasonic Toughpads , Mimo Machines). Strong technical and analytical skills. Strong communication and organizational skills. Show initiative to pursue opportunities. A+ Certification. Additional Requirements Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $26.00-29.00 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Responsibilities

The technician provides day-to-day functional support for the Universal Studios Hollywood Point of Sale (POS) Systems. Responsibilities include troubleshooting, performing maintenance, and assisting with special projects related to POS software and hardware.