Technician - Production at Ricoh Australia

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Installation, Maintenance, Repair, Service Calls, Customer Satisfaction, KPI Management, Communication, Record Keeping, Inventory Management, Customer Relationship Management, Fault Finding, Troubleshooting, Electro-mechanical Devices, Digital Printing Equipment

Industry

IT Services and IT Consulting

Description

Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? As a Production Technician (Field Service), you will be responsible for delivering high-quality technical support to Ricoh’s Production Print customers. In this role, you will: Install, maintain, and repair Ricoh Production Printing equipment Perform service calls to meet customer satisfaction targets and nationally set service KPIs Communicate professionally and clearly with customers regarding issues, resolutions, and service outcomes Maintain accurate service records using the Ricoh Service mobile application Manage and control vehicle stock to maximise first-time fix rates and ensure inventory accuracy Build and maintain strong customer relationships through ownership of issues and effective resolution Collaborate with Production Print colleagues to implement national service strategies on time and within budget To be successful in this role: Previous experience servicing digital printing equipment or similar electro-mechanical devices Strong technical aptitude and troubleshooting skills Excellent interpersonal and customer-service abilities Proven fault-finding methodology Ability to work autonomously in a fast-paced environment A genuine desire to learn and grow Must have Australian Work Rights What do you receive as a Ricoh Technician? Competitive salary Fully maintained motor vehicle All tools required for the role Comprehensive product training via online and classroom learning Laptop and mobile phone Uniforms provided Access to national technical support and a strong field support network Career development and lifelong learning opportunities Opportunity to work for a global organisation What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Permanent Who we are Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability. As a global company we care about people, our profession, our society, and our planet. We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity. We believe in the power of collective imagination and ideas that drive change. We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives. We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.

Responsibilities

The Production Technician is responsible for delivering high-quality technical support to customers by installing, maintaining, and repairing Ricoh Production Printing equipment while meeting service KPIs. This includes communicating resolutions clearly, maintaining accurate service records, and managing vehicle inventory to maximize first-time fix rates.