WHO WE ARE:

SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

REQUIREMENTS AND GENERAL SKILLS:

• Excellent interpersonal skills and ability to interact effectively with staff at all levels
• Excellent written and verbal communication and presentation skills
• Excellent organizational skills and attention to details
• Ability to work independently and on a team in a fast-paced environment
• Strong time management skills, with the ability to prioritize and multitask
• Must be available to work a flexible schedule including weekends, holidays, and overnight shifts
• Must have access to consumer devices to validate streaming services remotely

TECHNICAL SKILLS:

• Thorough knowledge of Slack, Zoom and Google Suite
• Working knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plus
• Familiarization with streaming technologies
• Ability to generate technical operational documentation and standard operating procedures in support of incident management processes
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DUTIES AND RESPONSIBILITIES:

• Responsible for guiding all problems through the incident management process:
• Problem Intake
• Triage and Investigation
• Internal Business Stakeholder communications
• Resolver Escalation
• Resolution Validation
• Problem Management
• Daily Technical Operations
• Software Deployments
• System Alarm Management
• Operational Record Keeping and Documentation Maintenance
• Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities