TECHNICIAN’S SUPPORT COORDINATOR

Perm Placements Ltd are working on behalf of our prestigious client, who have been in business since the early 1900’s and they are the UK’s market leader in the manufacture of Waste management vehicles. There famous brand name is seen on the front of leading waste management companies cabs everyday across the United Kingdom’s streets.

ACCOUNTABILITIES & COMMITMENTS REQUIRED:

To have a strong knowledge of all their products and to be able to demonstrate this through effective technical support.
To be able to successfully converse with both internal and external customers through various methods (telephone, video call & remote tech support) to enquiry resolution.
To engage with all stakeholders to provide industry leading technical support.

KNOWLEDGE

• High level of expertise and working knowledge of their Products D
• Detailed software and programming knowledge on control systems D
• IT Literate E
• A working knowledge of their Connected Services D

EXPERIENCE

• Experience working on their products D
• Supporting and leading technical projects D
• Experience with constructing technical reports. E

EDUCATION / QUALIFICATIONS

• Relevant engineering qualification (NVQ or City & Guilds) or equivalent E
• Intermediate Microsoft office Qualification in Excel/Word D

JOB-RELATED SKILLS & ABILITIES

• Excellent Engineering skills E
• Ability to communicate with others effectively E
• Excellent administration skills E
• Ability to prioritise workload and work to deadlines D

OTHER REQUIREMENTS

• Ability to work within a close team E
• Ability & willingness to travel throughout the UK as required. E
• Full UK Driving License E

THIS ROLE WOULD SUIT SOMEONE THAT WOULD PREFER TO BE OFF THE TOOLS AND BE IN AD OFFICE BASED ENVIRONMENT.

Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined, Technician’s Support Coordinator to join their Warrington team.

JOB PURPOSE:

To take the lead on all technical enquiries to maximise service levels both internally and externally in the after-sales department, for all their uK products. Working with the technical support team leader to effectively resolve issues and providing a platform for future knowledge share.

MAIN DUTIES AND RESPONSIBILITIES:

Dealing with technical enquiries, both internal and external to enhance the service department performance and customer experience.
Analysing technical data through a remote technical support platform.
Supporting the technical support team leader with advanced queries.
Identifying and implementing improvements in engineers’ performance from data analysis.
Supporting the daily service desk functions.
Supporting and developing the remote diagnostic platform to promote a sustainable future.

QUALITY & ENVIRONMENTAL RESPONSIBILITIES:

Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.
we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.