Technician, store system support TAMS at UAP Inc.

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Problem Solving, Interpersonal Communication, Technical Support, Database Management, Point Of Sale Support, Administrative Support, User Training, System Maintenance, Triage, Communication, Autonomy, Patience, Product Management, Store Operations

Industry

Motor Vehicle Parts Manufacturing

Description

Company Description At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving every day. Job Description The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service. Your responsibilities will be: Respond to requests or questions referred to the store support group, Update the database of requests and solutions made on each call; Provide administrative support to other team members. Respond to requests or inquiries made to the store support group; Perform triage of requests and solutions on each call; Solve problems and answer questions from users of the store systems; Guide and train users to better use the system; Maintain our store systems; Ensure the functionality of the systems to support store operations at all times; Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.). Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations. Qualifications To join our team, you need: College diploma; 1 to 2 years of experience offering user support; Knowledge of product management and store operations; Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis; Customer focused, ability to listen, problem solving, autonomy, interpersonal communication skills, patience. Additional Information UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Responsibilities

The technician will respond to requests and inquiries from the store support group, providing solutions and maintaining store systems. They will also guide and train users to optimize their use of the systems and ensure operational functionality.