Technician, store system support TAMS at UAP Inc.

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingualism, Point Of Sale Support, Database Management, Problem Solving, User Support, System Maintenance, Administrative Support, Technical Skills, Collaboration, Training, Triage, Windows NT, Windows 2000, Heavy Duty Parts, Karmak, ICC

Industry

Motor Vehicle Parts Manufacturing

Description

Company Description At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving every day. Job Description The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service. Your responsibilities will be: Respond to requests or questions referred to the store support group, Update the database of requests and solutions made on each call; Maintain the availability of the "Karmak" & "ICC" systems in the corporate stores and distribution centers of the Heavy Duty Parts Division; Provide administrative support to other team members. Respond to requests or inquiries made to the store support group; Perform triage of requests and solutions on each call; Solve problems and answer questions from users of the store systems; Guide and train users to better use the system; Maintain our store systems; Ensure the functionality of the systems to support store operations at all times; Provide after-hours support on an alternative basis; Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations. Qualifications To join our team, you need: 1 to 2 years of experience offering user support; Knowledge of product management and store operations; Bilingualism English and French as you will need to collaborate regularly with colleagues across Canada; Knowledge of PCs and Windows NT or 2000; Additional Information UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable. Division: CCH_CAN_Corpo Reg/Temp: Regular Salary Grade: UAP - T1A Dept ID: CC_CAN_09099004 Region: CCH_CAN_IS

Responsibilities

The technician will respond to requests and questions from the store support group, maintain the availability of store systems, and provide administrative support to team members. They will also guide and train users to optimize their use of the systems.