Technician Supervisor (Repair Department) at KEH Camera

Smyrna, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coaching, Repair Technicians, Production Targets, Quality Standards, Backlog Management, Camera Repair, Lens Repair, NetSuite, Communication, Organization, Accountability, Training Progression, SOP Enforcement, Safety Standards

Industry

Description

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? * Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! * Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. * Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. * A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. The Technician Supervisor is responsible for supervising a team of repair technicians to ensure production targets, backlog health, and quality standards are met. This role focuses on coaching technicians to remain on task, achieve on-target performance, and make sound repair decisions while reinforcing KEH repair values. The Technician Supervisor balances people leadership with hands-on repair support and day-to-day operational execution. Location * On-site Smyrna, GA -this is an on-site one What You Will Do: * Supervise and coach a team of approximately 10 apprentice technicians * Coach technicians to achieve on-target percentage, throughput, and quality expectations * Actively manage and coach backlog flow, aging, and prioritization * Keep technicians on task and aligned with daily repair priorities * Perform hands-on camera and lens repairs as needed to support backlog flow and quality * standards * Explain repair decision-making, quality expectations, and efficiency tradeoffs to technicians * Balance hands-on repair work with supervision and training responsibilities * Conduct regular one-on-one check-ins focused on skill development and progression * Ensure proper bench, desk, and tool setup for all direct reports * Enforce and model SS standards across apprentice work areas * Enforce SOPs, safety standards, and KEH repair expectations * Track training progression and readiness for expanded repair responsibilities * Monitor quality trends and address rework or repeat issues through coaching * Use NetSuite tools and other internal KEH systems to support workflow, backlog tracking, and reporting Skills Needed to be Successful: * Demonstrated camera repair experience * Fundamental camera repair techniques * Comfortable working within the NetSuite system and ability to learn KEH internal systems * Strong coaching, communication, and organizational skills * Ability to articulate expectations and hold others accountable Work Hard, Play Hard: Enjoy a hard-working and fast-paced environment where your work is celebrated and where you can commit your energy and efforts alongside like-minded individuals who are focused on building and growing a great company and winning. Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, twist, bend, sit, use hands, handle, or feel objects, tools, or controls, and reach with hands and arms. Ability to lift 40lbs. May be required to lift overhead. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Benefits: * Comprehensive medical, dental, and vision plans * HAS and FSA Accounts * Short and Long term disability * Company provided life insurance * 401(k) and company match * Paid vacation, sick days and holiday * Options for Pet Insurance and Legal Services * Discounts of camera gear Equal Opportunity Employer: KEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law based on race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices. The statements contained in this position description are not necessarily all-inclusive; additional duties and responsibilities may be assigned, and requirements may vary from time to time. Professional business references and a background screening will be required for all final applicants selected for a position. If you need assistance or an accommodation due to a disability, you may contact kaustin@keh.com [cbryant@keh.com]. KEH Camera is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate, even if KEH Camera hires the candidate.

Responsibilities

The Technician Supervisor is responsible for leading a team of repair technicians to meet production goals, manage backlog health, and uphold quality standards through coaching and direct support. This role requires balancing people leadership, hands-on repair work as needed, and daily operational execution.