JOB SUMMARY

We are seeking a dedicated and customer-oriented Technicien Service à la Clientèle to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills and a passion for helping others, as well as the ability to troubleshoot and resolve issues promptly.

QUALIFICATIONS

• Proven experience in a customer service role or similar position is preferred.
• Strong verbal and written communication skills in both French and English are essential.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite is desirable.
• A positive attitude with a commitment to delivering outstanding customer service.
  Join us in making a difference by providing top-notch support to our valued clients!
  Job Type: Full-time
  Pay: $15.25-$25.00 per hour

Additional pay:

• Commission pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person
Expected start date: 2025-01-2

• Serve as the primary point of contact for customer inquiries and concerns, providing timely and accurate information.
• Assist customers with product-related questions, service requests, and troubleshooting issues.
• Maintain detailed records of customer interactions, feedback, and resolutions in the company database.
• Collaborate with other departments to address customer needs and improve service delivery.
• Identify opportunities for process improvements based on customer feedback and service trends.
• Provide training and support to customers on product usage and features.
• Ensure a high level of customer satisfaction through effective communication and problem-solving skills.