Technicien support N1 at ALTEN Consulting Services GmbH

Fez, Fez-Meknes, Morocco -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Assistance, Incident Management, Bug Management, Testing, JIRA, Access Rights Management, User Authentication, Security Framework, Training, Teamwork, Interpersonal Skills, Rigorous, Stress Management

Industry

Engineering Services

Description

Company Description ALTEN DELIVERY CENTER MOROCCO, a subsidiary of the world leader in engineering and technology consulting, was created in 2008 and is now established in Fez, Rabat, Tetouan, and Casablanca. The company currently employs over 2,300 consultants and aims to reach 3,300 ALTEN engineers by the end of 2027. ALTEN Morocco has become a key player in the professional integration of engineers. We support our clients — leaders in the industry — in their development strategies across the automotive, railway, IT, R&D, and Telecom & Media sectors. Joining ALTEN Morocco means benefiting from: Diverse career paths with opportunities for internal, sectoral, geographic, and functional mobility. Certified and diploma-granting training programs. Regular events designed to foster both well-being and high performance. Job Description The support project is organized into 6 service centers (PLM Phase 1, PLM Phase 2, CAD, CAE, COD, generalist) The main activities of the mission are: Processing digital assistance requests Treatment of the Numerical Assistance Requests Methodological monitoring to the users Management and follow-up of incident transferred to IT. Bug management and testing Formalize and raise software bugs (scenarios and data sets) Run tests related to the anomalies. Report and follow up JIRA Logical Security Administrator Manage Access Rights Request, authorize, remove, and monitor user access to information systems, ensuring alignment with operational needs and security policies. Administer Authentication Tools Provide, manage, and troubleshoot user authentication methods, including passwords and digital certificates. Apply Security Framework Requirements Ensure that all user lifecycle events within the domain (onboarding, departures, internal transfers) are managed in compliance with the organization’s Security Reference Framework (REUNIS) and current security directives. COREE: Support and Guide Stakeholders Assist requestors in formalizing access services and new user declarations. Provide training to newly assigned Relationship Managers and to requestors on processes and required procedures. Coordinate Access and Authorization Requests Prepare and submit requests to the IT department for access rights, site authorizations and application flow openings. Validate Solution Alignment Ensure that proposed solutions appropriately meet business needs and operational requirements. Qualifications Bac +3 Computer Science Common tools (client tools): AIDE JIRA PSASM DocInfo Seculogic REUNIS GEDEX Languages: French: Technical English: Technical Behavioral skills: Good interpersonal skills Teamwork Rigorous Stress management Contract Type: Permanent Region: Morocco

Responsibilities

The main responsibilities include processing digital assistance requests, managing incidents, and formalizing software bugs. Additionally, the role involves managing user access rights and ensuring compliance with security policies.