Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

SKILLS REQUIRED:

• Strong proficiency in Unix Shell Scripting and SQL for effective data manipulation and troubleshooting
• Experience in troubleshooting incidents using tools such as Splunk and Dynatrace to derive actionable insights from logs and performance metrics
• Knowledge of ITSM processes, including Incident, Change, and Problem Management, to align with established frameworks of service delivery
• A background in L2 support is essential to navigate complex technical issues promptly.Familiarity with Snowflake for data management and querying practices.
  Benefits:
  You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
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• Contributory pension

• Extra holiday purchase
• Life insurance policy
• Private medical insurance.

ROLE OVERVIEW

The Techno Functional Consultant at Wipro Technologies-Ireland plays a critical role in ensuring the smooth operation and maintenance of our applications and services. This position combines both technical and operational expertise, handling incident resolutions, managing changes, and supporting various teams to optimize our service delivery.

RESPONSIBILITIES:

Assisting in Incident Resolution: Proactively monitor operation alerts and enterprise monitoring operations to address incidents as they occur utilising tools like OMNIBUS and Splunk to analyze and respond to alerts swiftly and effectively.
Change Implementation: Participate in deploying application artifacts to production environments during planned release windows and ensure that deployments are executed flawlessly by coordinating with development teams to resolve any deployment challenges.
Work Order Management: Fulfill requests from the Regional Product Team and customer support teams, addressing business and functional queries and performing necessary validation and verification tasks.
Traffic Routing: Manage traffic routing in alignment with infrastructure maintenance to ensure service continuity.
Root Cause Analysis: Conduct thorough investigations for high-severity incidents and implement corrective measures to prevent future occurrences.
User Acceptance Testing (UAT): Collaborate with product and regional support teams during UAT testing to ensure all functions and features are working as intended before going live.
Onboarding Support: Assist in configuring applications and supporting new customers as they onboard to our platform, ensuring they receive a seamless experience.
Change Ticket Management: Raise change tickets, facilitate necessary approvals, and review tickets to ensure compliance and completeness.
Customer Interaction: Engage with customers to address ad-hoc queries and provide insightful responses to their needs.
Defect Analysis: Work closely with development and testing teams for defect analysis leveraging simulated production data to identify and resolve issues effectively.
Automation Scripting: Develop scripts aimed at automating common incidents and processes, enhancing operational efficiency.
Post Incident Reporting: Support customers in filling out the Post Incident Report (PIR) for high-impact incidents, providing clear documentation and follow-up.
War Room Participation: Take part in or lead War Room calls during critical incidents affecting application availability or impacting customer experiences.
Shift Flexibility: Willingness to support morning, afternoon, and weekend shifts in accordance with business requirements