Technologies Line Manager at Amdocs

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Infra/IT Strategy, Service Targets Prioritization, SLA Enforcement, Service Orientation, Internal Metrics Management, Trusted Advisor, Issue Management, Problem Resolution, Production Architecture Design, Mentoring Managers, Creative Services

Industry

Software Development

Description

Job ID: 206552 Required Travel :Minimal Managerial - Yes Location: :Philippines - BGC (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence End to End responsibility and accountability of infra/IT projects/activities for region / cluster What will your job look like? You will be accountable for infra/IT strategy to be defined and planned accurately, prioritizing service targets of multiple projects and interfaces simultaneously, cultivate service orientation and enforce to agreed SLAs, responsible for meeting infra/IT SLA and manage internal important metrics. Become a trusted advisor, to pro-actively strive to understand the challenges of the service partner, the needs of the customer/business groups Lead services from establishment to OGS (ongoing support) for internal & external business customers, serving as ultimate issues management and problem resolution, be responsible for assuring End-to-End production architecture design, setup, implementation and operation is managed and delivered accurately You will mentor the managers to creative services, even if diverging from pre-defined processes to provide resolution for meaningful customers All you need is... 12+ years' experience in software development or infrastructure management including people management Diverse experience in infra/IT dimensions Broad understanding of the relevant domain (e.g. products) Computer Engineering Degree or equivalent a must, advanced degree an advantage Why you will love this job: Take part in a wide scope of activities Have an outstanding opportunity to work on sophisticated products and solutions Grow and enjoy a professional development We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Responsibilities

The role involves end-to-end responsibility and accountability for infrastructure/IT projects and activities for a specific region or cluster. This includes defining and accurately planning infra/IT strategy, prioritizing service targets, enforcing SLAs, and managing internal metrics.