Technologist, Technical Customer Management at Sandisk

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Customer Management, NAND Flash Technology, Cross Functional Team Leadership, Customer Interaction, Program Management, Critical Thinking, Multi-tasking, Presentation Skills, BOM Management, Qualification Activities, Failure Analysis, Product Documentation, Budgeting, Requirements Clarification, SSD/Flash Product Experience, Result-oriented Mindset, Adaptability

Industry

Semiconductor Manufacturing

Description

公司介绍 Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. 职位描述 Exciting opportunity to work on cutting-edge NAND Flash technology for Data Center & Mobile applications Technical Customer Management (TCM) is responsible for driving customer qualifications to finish promptly and in alignment with revenue targets. TCM works with cross functional teams to ensure alignment on customer deliverables that support timely qualification start and successful completion. ESSENTIAL DUTIES AND RESPONSIBILITIES: TCM is responsible for tracking all technical and design requirements from the customer, ensuring those are reviewed by the relevant team and incorporated into product design in a timely manner. This occasionally requires coordination of in-depth discussion and negotiation with Customer and/or Engineer team TCM also manages all qualification activities, starting from specification alignment, qualification sample plan, open issue tracking (Failure Analysis and Engineering discussion) and drives actions to close. TCM is accountable for supporting all qualification deliverables, including, but not limited to, Qual reports, product manual, qualification drive samples, any product information required by Customer, and FA reports when issues are encountered during qualification. TCM is responsible for datasheets, appnotes and developing any customer specific technical documentation Before a new product qualification cycle starts, TCM will work with relevant internal and external teams to prepare such deliverables to support an on-time qualification start. BOM management, including Custom labels and Firmware is also managed by TCM working together with relevant teams. Support pre-qualification activities such as concept and design reviews, requirements clarification, drive gap analysis and sample requirements NPI samples forecasting, budgeting & deliverables management Strong individual contributor with excellent presentation skills as a key contributor to achieve successful customer qualifications. 职位要求 Bachelor's degree in electrical engineering, Computer Science, Engineering, or related field. Minimum of 8+ years of experience in roles similar to field apps engineering or technical customer management, with a focus on datacenter, enterprise or memory/storage products SKILLS: Proven track record of managing and launching successful enterprise products. Deep understanding of NAND flash memory technology is must SSD/Flash product experience is preferred. Minimum 3 years of customer interaction experience is required. Flexible work hours required to work with teams in multiple time zones. Result-oriented mindset to drive actions is a must. Must be able to lead and communicate between cross functional teams. Program management experience is a plus. Multi-tasking capability and critical thinking is required to drive actions in a timely manner. Willingness to learn new things and adaptability to new environments are a must. 额外信息 Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Responsibilities

The Technologist in Technical Customer Management is responsible for driving customer qualifications and managing all qualification activities. This includes tracking technical requirements, coordinating discussions, and ensuring timely completion of deliverables.