Technologist, Technical Customer Management at Sandisk

Milpitas, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Customer Management, NAND Flash Technology, SSD/Flash Product Experience, Program Management, Cross Functional Team Leadership, Presentation Skills, Qualification Activities Management, BOM Management, Critical Thinking, Multi-Tasking, Adaptability, Result-Oriented Mindset, Customer Interaction, Failure Analysis, Engineering Discussion, Documentation Development

Industry

Semiconductor Manufacturing

Description

Company Description Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: TCM is responsible for tracking all technical and design requirements from the customer, ensuring those are reviewed by the relevant team and incorporated into product design in a timely manner. This occasionally requires coordination of in-depth discussion and negotiation with Customer and/or Engineer team TCM also manages all qualification activities, starting from specification alignment, qualification sample plan, open issue tracking (Failure Analysis and Engineering discussion) and drives actions to close. TCM is accountable for supporting all qualification deliverables, including, but not limited to, Qual reports, product manual, qualification drive samples, any product information required by Customer, and FA reports when issues are encountered during qualification. TCM is responsible for datasheets, appnotes and developing any customer specific technical documentation Before a new product qualification cycle starts, TCM will work with relevant internal and external teams to prepare such deliverables to support an on-time qualification start. BOM management, including Custom labels and Firmware is also managed by TCM working together with relevant teams. Support pre-qualification activities such as concept and design reviews, requirements clarification, drive gap analysis and sample requirements NPI samples forecasting, budgeting & deliverables management Strong individual contributor with excellent presentation skills as a key contributor to achieve successful customer qualifications. Exciting opportunity to work on cutting-edge NAND Flash technology for Data Center & Mobile applications Technical Customer Management (TCM) is responsible for driving customer qualifications to finish promptly and in alignment with revenue targets. TCM works with cross functional teams to ensure alignment on customer deliverables that support timely qualification start and successful completion. Qualifications REQUIRED: Bachelor's degree in electrical engineering, Computer Science, Engineering, or related field. Minimum of 8+ years of experience in roles similar to field apps engineering or technical customer management, with a focus on datacenter, enterprise or memory/storage products Minimum 3 years of customer interaction experience is required. SKILLS: Proven track record of managing and launching successful enterprise products. Deep understanding of NAND flash memory technology is must SSD/Flash product experience is preferred. Flexible work hours required to work with teams in multiple time zones. Result-oriented mindset to drive actions is a must. Must be able to lead and communicate between cross functional teams. Program management experience is a plus. Multi-tasking capability and critical thinking is required to drive actions in a timely manner. Willingness to learn new things and adaptability to new environments are a must. Additional Information Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here. Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 03/15/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. #LI-RT1 Compensation & Benefits Details An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Responsibilities

The Technologist in Technical Customer Management is responsible for tracking technical and design requirements from customers and ensuring timely incorporation into product design. They also manage qualification activities and support all qualification deliverables.