WHAT YOU’LL BRING:

We’re looking for a Technology Adoption Advisor to join our growing Solutions Architecture team.
This role will act as a key Advisor of the Customer Experience Operations team and is responsible for leading our Adoption strategy owning the PendoAdopt platform to track usage, understand user behaviors and create in app guidance to support easier usage for customers. This role will partner and collaborate with SMEs across the Illuminate process to gather requirements, prioritize and make recommendations for adoption best practice. The Technology Adoption Advisor will have the opportunity to lead our project to help understand and drive platform ROI, and increase revenue from reduced time spent on our processes

ESSENTIAL SKILLS & EXPERIENCE:

• 5+ years of experience in Salesforce, Sales, Marketing and Operations technology
• Aptitude to rapidly learn and take advantage of new concepts, tools, managed packages and/or related technologies required to meet the needs of the business and/or organization
• Strong knowledge of CRM application development, processes, and best practices
• Highly analytical with reporting experience
• Experience leading discovery sessions, defining business requirements, writing user stories and creating detailed design documentation
• Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks
• Experience with Agile methodologies such as SCRUM or SAFe.Experience with goal setting, performance management and development planning desired

DESIRABLE SKILLS & EXPERIENCE:

• A team player with a high level of accountability, a proactive approach and ease with change and ambiguity

FLEXIBILITY AT TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Please refer the Job description for details