POSTING DATE:

Job Code: 1345
Location: 530 - Corporate
Bargaining Unit: No
Reports to: Sr Mgr Technology Operations Support

DESCRIPTION

Are you a problem-solver with a passion for technology and a knack for keeping things running smoothly? Purolator is seeking a dedicated Application Support Specialist to join our established and dynamic IT team. In this role, you’ll be supporting the applications that run our business. The mix of applications are a split of serverless and traditional client server applications that support our courier network. You will be supporting our operations team on the front lines, ensuring the seamless operation of critical applications and devices used throughout the entire delivery process. From sorting, middle mile, to last-mile delivery, your expertise will keep our operations moving efficiently, directly impacting our ability to deliver packages reliably to our customers.

EDUCATION AND EXPERIENCE

Education

• Post-secondary education in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications for AWS or Azure are an asset.

Experience

• Minimum of 2-3 years of experience in an application support or technical support role, preferably within a logistics, supply chain, or operations-heavy environment.
• Proven experience supporting mobile devices (e.g., handheld scanners, ruggedized tablets) and their associated applications.
• Familiarity with ticketing systems and IT Service Management (ITSM) best practices.
• Experience with SQL for querying databases and troubleshooting application data is a strong plus.

SKILLS

• Strong knowledge of Windows operating systems and mobile operating systems (Android, iOS).
• Proficiency in troubleshooting network connectivity issues on devices and applications.
• Familiarity with enterprise applications and databases.
• Ability to work independently and manage multiple priorities effectively.
• Excellent organizational and time management skills.

• Provide expert-level support for a wide range of operational applications and mobile devices used in package handling, sorting, tracking, and delivery.
• Diagnose, troubleshoot, and resolve technical issues quickly and efficiently, minimizing downtime for critical operations.
• Collaborate closely with operations, IT development, and infrastructure teams to identify root causes of issues and implement permanent solutions.
• Monitor application performance and system health, proactively identifying potential issues before they impact operations.
• Document support procedures, troubleshooting steps, and common issues to further build out a knowledge base.
• Participate in the testing and deployment of new application features and device configurations.
• Train end-users on application functionalities and best practices as needed.

Additional Responsibilities

• Contribute to the continuous improvement of support processes and tools.
• Assist in the creation of technical documentation and user guides.
• Participate in on-call rotation for after-hours support as required.
• Stay up-to-date with emerging technologies and industry best practices in application support and logistics technology.